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Nicole Williams

From the bottom of my heart, thank you for the incredible care you provided to my aunt, Angelica Molina. From the nursing staff to administration, and even the kind people in the cafeteria, every single person played a role in bringing our family comfort during the hardest days of our lives. The comfort trays that were brought to us, the blankets offered so I could sleep beside her, and the compassion shown every time we walked through the doors will never be forgotten. Every time I came to see my aunt, she was happy—and that speaks volumes about the care she received. Thank you for treating someone I loved so deeply with such dignity, kindness, and humanity. Our family will forever be grateful

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Ronald Frazier

Santricia did a good job & most of her staff tried to accommodate the residents to the best of their abilities, even when short staffed. Some of the rehab I received was excellent. At the end, the PT director basically refused to help me. I had a scooter for amputees & she insisted I wasn't ready for it. So, the rest of my training consisted of meaningless testing. I just came up on my own to exercise. When leaving, I went as far as I could go on my scooter, then switched to a wheelchair due to physical weakness. No use of scooter until discharge. The food wasn't fit for human consumption. The breakfast & lunch cook did a good job. The other lunch (sometimes) and dinner cook should not have been there. Food wasn't fit for an animal. The ASPCA would have cited them for cruelty to animals. Final analysis: fantastic director (Santricia), most of the staff was kind, caring, accommodating, upbeat, professional and I'll never forget how they did their best to help me. I failed to mention that I had what should have been a fatal septicemia & amputation. They brought me out of it (plus Dr. Michael Boger, a 99th percentile infectious disease md). This was in 2022. Overall, except for the food, a job well done. I accomplished my goal of leaving there alive. Still am, 3 years later. I hope things haven't gone downhill from there. It would be unfortunate.

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Monica Guerrieri

I cannot say enough wonderful things about the nursing center at Big Elm. My mom spent over a month in their short term rehabilitation center and it was such a smooth and seamless transition. The support staff, (Santricia + Krista) literally held my hand every step of the way. All of the nurses and aides were so nice and kind and attentive. I don’t know how we would have survived this ordeal without them. Thank you all so very much!

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Kathy Gibson is rhinestone

My family and I have dealt with several nursing homes in my surrounding area. I must say if I could give Big Elm a score of 1million I would. The staff took such good care of our 83 year old mother, Katherine Eller. This was her 5th surgery and 4th rehab. Big Elm staff was friendly, caring and very courteous. My family and I will be forever grateful! Thank you Mckayla for going above and beyond the call of duty! Wow Nardette you are the sweetest PT and so good at what you do! Keshia and Shay thank you for loving on our mother. All of your staff is amazing!!!

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Lori King

Although many employees are very loving and caring, communication from the administration and directors regarding patient needs is terrible. The turnover in staff due to poor management and lack of care for employees greatly undermines the patient care. I would not ever put another loved one in this facility.