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Missy Brown Lail

Dedicated staff that care about the residents. Great wound care; excellent providers that come to the facility.

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Haley Duncan

If I could leave a negative star review, I absolutely would. Two separate occasions, this facility has failed to notify the family on my grandfathers hospital transfer. On occasion one, my grandfather, who is bed ridden and requires a hoyer lift for transfers, ended up in the hospital with a broken hip. Not only did the facility fail to notify the family of his transfer, they also had no answers as to what happened. We are still unaware to this day if he rolled out of bed, or if someone was careless enough to drop him. He had all toes on both feet amputated, and is not ambulatory what so ever. He isn’t able to get out of the bed, and if he happened to roll out of the bed, why were there not modifications to his careplan to prevent injury? If he had fall mats & his bed in the lowest position, he could’ve broken the fall if what they claim actually happened. If they had not failed to notify us, we could’ve made the proper decision to get him the hell away from this place. Then, this past week, they found him unconscious. AGAIN, they failed to notify us. We did not know that he had been transferred to the hospital until the surgeon reached out to his son, who is power of attorney, to ask if they could perform a procedure. Once we heard that he had been transferred to the hospital, 24 hours later, we then find out he was without oxygen for so long that he is now suffering from brain damage. Why are nursing staff not rounding on their patients? And short staffed is not the answer! the only answer is they do not care, and this place needs to be SHUT DOWN! Thanks to the carelessness and pure disrespect of this facility, we are now stuck watching our dad, brother, and grandpa suffer and fight for his life. Just last week he was fine, and now he is receiving end of life care. He went from a healthy; responsive man to a man who is unable to eat, drink, or communicate. If you value your loved ones, do some research and save them from this hell hole. Nobody deserves this treatment. Especially not someone who is dependent on caregivers.

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Laura Dickinson

Great care by local staff invested in the facility! Great therapy team who is caring, personal and knowledgeable in their skills. Facility is clean and has a personal touch compared to other facilities that are larger and who hire more traveling staff.

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Tina Rose Wolfe

I have a good friend in this facility and I have been encouraging them to move. The staff treat him like he doesn't have his mind telling him he had showers that he did not have. His medication has been stolen out of the refrigerator and pain medication just left on his bed side table while he was asleep. He is paralyzed and bed bound and has little-none ROM therapy. The list goes on and on. We thought the conditions would improve with new management but this was not the case. They offer no alternatives to meals that may not be wanted or snacks/sandwiches for residents who may not eat their dinner. - potential is there to be a great facility its most of the staff (not all) that hinder progress. 'Hibriten Mountain Nursing and Rehabilitation in Lenoir has an overall "below average" star rating from Medicare.'-Google-

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Leslie Barnes

Such a great facility the Nurse Annette Pearce is a wonderful nurse and so compassionate about the care she gives her residents and their families