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Karen Jaskulis

There really are no words to describe just how bad this place is. I’ll try my best. First, roaches are an understatement, there are a LOT on walls, floors even in the toilet. Showers, smelled beyond awful and many do not have hot water. Food, you can’t even call what they served my father food. All that aside, the worse thing was when another patient/resident walked to my father’s room knocking on his bathroom door asking for help, the poor man fell, hit his head and he died. The staff didn’t know it happened, my father 86 years old father had to squeeze out the bathroom and yell for people to come and help the man they had no clue what was going on. They wouldn’t let my father in his room he was very upset not knowing if he had passed away. That man was a “fall risk”. My father left there August 29th and the facility still billed his insurance for September and tired to bill for October. The place should be shut down or staff replaced. (Update, I have received many calls from the facility asking to please remove my review. They have told me it might upset the family of the patient that passed away. That they moved my father to another room because of the roaches, (there were roaches still in the new rooms), that they used bait to try and kill them. How they were kind and tried to help my father’s needs. How it must have been an error as far as billing.) Again, do NOT send anyone here.

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Sonya Parker

My dad was in this facility for 27 days receiving physical, occupational, and speech therapy, and my family and I were very satisfied and happy with the services and care he received. The first person I encountered at this facility was the admissions director, Rontelia. She was very professional, friendly, and reassuring that my dad would be well taken care of....and he was. LaShaunda was great too!! The entire staff was kind, approachable, and cared for my dad very well. I am happy that I chose this facility for my dad to do his short term rehabilitation.

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Ursula Meyer

Do not use this facility for your loved ones. I would give it negative stars if that was an option. My mother went for the rehab which was very good. The daily nursing on the rehab wing for the most part was awful with the exception of a few good and caring LPNs and CNA’s. Night shift had some rude and lazy staff. They were more interested in conversing than doing their jobs. There is poor communication with family members and I could not get a care plan meeting with staff. On 3 different occasions I saw roaches in the wings. You can not get through to anyone and leaving voicemail messages is pointless. A seriously flawed and out dated facility and for the most part very unprofessional.

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Marnie G

My dad has been at Monroe Rehabilitation center for over a month now. I visit at least every other day. A few of the staff members stand out most often during my visits. These individuals go above and beyond their normal job duties. Heather, the wound nurse is exceptional. She gives my dad the attention he needs to be sure he is healing the way he should. She gives updates and clear explanations to my questions. If I have an unrelated question she does not know the answer to, she will go out of her way to find the answers. Heather always greets me with a smile. She is courteous and kind to me and my dad. She is definitely an asset to the rehab facility.

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Holly Tartaglia

We could not have chosen a better place for our mom to rehab after breaking her leg! Everyone here was so very kind and patient, they were very loving and these people genuinely love their jobs! The facility as a whole did everything possible to make us feel welcome. They consistently and gently interact with their residents as PEOPLE and not just patients. We have enjoyed visiting our mom every day and I have loved interacting with ALL of the staff, from the director, the social worker, the receptionists, the nurses, CNAs, and the therapists. They never treated mom as if she was a bother and they genuinely enjoyed serving her and taking good care of her. My mom enjoyed the food and all of the staff treated us as if we belonged there whenever we visited. We didn’t meet even one person who wasn’t friendly or kind. We highly recommend Monroe Rehabilitation Center. While we hope mom never HAS to come back, we know there is a safe and hospitable place to go if we ever need one.