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Dominque Davis

I am writing to formally express my concerns regarding the care and treatment my mother has been receiving at your facility. We are new here, and this experience has been extremely distressing for both of us. On multiple occasions, staff members have been unapproachable and dismissive when I have asked questions. One instance in particular stands out: while I was patiently waiting to ask a question, the staff member responded as though I was a bother. I remained calm and respectful, despite the unprofessional tone. On another occasion, I entered my mother’s room and found her sitting in wet sheets. When I asked a staff member about obtaining clean towels, the response was abrupt and rude, stating, “Did you see some? We don’t have any.” Again, I remained calm, but the lack of compassion was concerning. Additionally, my mother’s comforter was taken to the laundry and has not been returned or replaced. When I asked about it, no one could locate it, and no replacement has been provided. Most concerning was an incident where my mother pressed her call button and waited over 30 minutes with no response. She eventually called me for help. I arrived within 20 minutes, and still no staff member had come to assist her. As a result, she was forced to use the bathroom on herself. I personally cleaned her, changed her linens, and ensured she was comfortable. This should not have happened.

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Bobby Evans

Very caring facility. Pruitt’s staff have taken great care of my sister & kept her busy with numerous fun activities.

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Sara Denault

My husband spent the last year of his life at Pruitt Neuse. The whole time he was there I felt he was well cared for. The nurses and aids on his floor always treated him with respect and care.

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Robbin Martin-Williams

To staff of PruittHealth-Neuse, and Physical/Occupational Therapy staff I wanted to express our deepest gratitude for care my father Robert (Oct/Nov 2025) received in rehab. Your team dedication, patience, expertise, humor and compassion truly made a difference. It turned a scary situation into a peaceful experience. Words alone cannot express how thankful my family is knowing that you have taken excellent care of our father. Thank you so much for everything you do to help others.

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robert black

This review is for RN Becky Schwartz… becky is an excellent caregiver. She is knowledgeable caring, very nice and extremely personable . She could answer any of my questions and showed my husband how to treat and wrap my wound on the days that she was not there. I would definitely request Becky if I ever required any future home healthcare. I would highly recommend becky to anyone else that required home healthcare from Pruitt Health…thank you..Judie black