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melinda locklear

This place is not fit for a fly! As a matter of fact, the flies make sure to stay away from Genesis, surprising because it smells so bad in there! Therapist are rude and uncaring, nurses are liars and CNA or PCT are lacking! If anyone has any family there you need to find another facility, unless you want them to die of neglect! My boyfriend was there for rehabilitation and to receive IV antibiotics, he went in on the 25th of Nov. and on Dec. 5th he was admitted back to the hospital and had to have knee surgery again on Saturday Dec. 6. For them to operate on a Saturday, you know it was bad. Only because they were not flushing the midline and giving him his IV antibiotics!!!!

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Carol Locklear

Do not send your loved ones to this place. My mother ended up on an ambulance 2 days after being sent to this place. And forget getting anyone on the phone there to address concerns. I only did one star because it wouldn't let me do no stars.

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Jami

Pros: “Shonda” in admissions as well as others there were literally a gift from God. Shonda even gave me her cell phone number and was such a lifeline for my mom and I. The nurse practitioner, social worker, nurse named Mr. Chris, as well as an older cleaning lady and a few CNAs were very sweet and helpful. I truly appreciate them all and everything they did for my mom and I. Cons: Transportation to medical appointments was an issue and when I brought it up with the administrator she said that the facility had the authority to change my mom’s doctor appointments if they couldn’t provide transportation to which I said NO they did not and I started providing transportation for her. Often, especially in the middle of the night, my mom would have to wait 40 minutes to an hour for help using the bathroom. The facility often had an issue providing medical equipment for a drain she had and she would have to stay on them about draining her as many times it was forgotten about. One time she even almost had to go to the hospital because they could not find any medical equipment to drain her. Many times I would call the front desk to try to help her get help as I lived almost two hours away, and quite a few times the phone would just ring and never be picked up. The facility seemed to be very short staffed and in the few weeks mother was there, the turnover rate was very high, which was quite concerning. What I was told my mom would owe and what I was later told she did, were wildly different. The maintenance guy was not very competent, I had to buy my mother a TV remote and try to fix a few things myself. Another big grievance was that the main woman physical therapist was incredibly rude and mean to my mother. I witnessed it during one PT session in her room, but then after that my mom was taken to a gym where they would push her like she was in boot camp and not dying of cancer. This woman’s mistreatment of my mother really seemed to border elder abuse, and I feel that this really needs to be looked into. I appreciate that this facility was able to get my mom in, but I would be very hesitant to have another loved one there unless family could provide transportation and they were not a rehab patient dealing with the physical therapist.

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Tineal Townsend

Nope because some the staff is all for theirs self. They let some the residents fall on the floor they don't even record it down they just get them up put them back in bed. They don't even wash these people like they suppose to. There hair don't get done at all. I know this for fact I uses too work I didn't like how some head people do these people. They don't even have any manager after 5 pm so anything be going down at this people at all after 5 pm

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Marjorie Ferguson

The patient service their is awful! This is due to the unskilled, uncaring supervisory staff. The supervisory staff does not communicate with each other! My brother was there for about two weeks. Some days I arrived there to visit him and he and his roommate were soaked in urine!