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julie robinson

Mom went to Sunnybrook everyone was so warm and welcoming. From the front desk waving you in, social services ladies, OT, PT, nurses, nurses aides, CHEF, Megan w speech, and even being admitted Myra came to hospital to meet Mom. Everyone always welcomed me and my 500 questions as I was trying to learn ways to help Mom recover. Leaha head nurse of rehab became like my new best friend. Mom healed quickly and will be ready to head home soon Thanks Sunnybrook Im forever grateful. Iyana, Brittany, Juliana, Maria, Tanika, "D" so many more..thank you

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A Griffin

My mother needed rehab after a bad fall to get her back to the mobility she had before the fall. She's never been in a rehab facility before. Even though she was only there for one week, most everyone was nice, helpful, and caring. I would like to give a special THANK YOU to the following staff members: - Brishae (RN) (Bri or Shae, whichever was easiest for us to remember): you always had a smile and helped us along the way, especially when she first got there and everything was new. When I told you she was heading home after only one week, you said, "Oh, my little birdie is going to fly!". Your caring nature shows in everything you do! - Tamika (Activities): Your smiling face was very welcome. Thank you for working hard to keep the residents active. - Miss Jackie (nightly laundry): You are a sweetheart and your efforts to greet & talk to every resident don't go unnoticed. You made us smile every time we saw you. - Veronica (evening front desk): Your friendliness and helpfulness when I didn't know what to do or what to expect was invaluable. I appreciate everything you did to help me navigate this scary situation with my Mom. - Joe, Eliseo, & Devon (PT staff): Big thanks to all of you for taking the time to help Mom work on her balance and re-gain her confidence. Even though she was only there for a week, she remembers what you taught her and has been practicing at home. - The Ladies at the Front Desk: Thanks to all of you for being kind & helpful. Yours is the first smile guests see when they walk through the door and you always made me feel welcome. Of course, no place is perfect, and you can tell the difference between shifts...ones where the staff is active and engaged with the residents vs ones that sit at the desk on their phones. But overall our initially scary experience turned into one that was doable.

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Katherine Wentzler

I was a patient there for several months and in the beginning things were very nice. As time went on, I found that the Aid assigned to my room were very cold and indifferent. I had one Aid that refused to help me get back in bed even though I kept telling her I couldn’t pick my legs up. She told me flat out I’m not helping you and walked away. There were a few that were very nice but otherwise I felt like I was in a jail or prison setting just minus the jumpsuits. They would come in at 5:30 in the morning through all the lights on come on get moving and get ready come on everything was done on a time schedule. If you did not start eating your breakfast immediately I have instances where they tried to take it away before it was finished the staff that does the bloodwork would come in at 2 o’clock in the morning turn all the lights on and wake you up I feel this was unnecessary at that time they couldn’t come in a little Later my television didn’t work. I reported it several times and was told just keep pushing the buttons. The food was ample not great. The laundry service was an issue. They lost some of my clothes and they would forget to pick up my dirty laundry to be done the therapist PTNOT were OK. OT I found to be very caring and wonderful PT there was never a set schedule so you would get up quickly. God forbidden get dressed and sit there and wait they were times they would come and get me Nine 10 o’clock in the morning or maybe two in the afternoon but a few times 7 o’clock at night I thought that was not a great time. I was getting ready to go to bed and they would come to have me do PT. I would’ve preferred a set schedule every day I take you at this time. It was always hit or miss when they would come and get me . They did post a monthly calendar with the activities listed. I don’t know if the activities came and were performed because no one told us they were about to begin and where to go to participate. I have been in several different rehabs and I will tell you this one is not well rated in my opinion.

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Janet Aggrey

I have had a great experience with nursing and Rehab staff at Sunnybrook. They do an outstanding job. My nurse K was great, very kind and responsive. Eliseo and all the Therapy Staff were great. So many nurses helped me I can't name them all. The CNA Yuna was so kind. These people greeted me with such kindness and treatment with such care' I felt like I was home. Thanks so much Sunnybrook!!!!

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Marchell Luckett

Let me just start by saying, there is NO perfect Nursing facility.. IF that’s what you’re looking for!! . Everyone is gonna have some type of issue somewhere, if it’s a $6000a month (4000 is the average) Nursing Facility to a $251 a day Nursing facility. What I will state, Sunnybrook Rehab, Has done an AWESOME job in caring for my mother-in-law. From the Executive Director, Lionel M to the DON Lottacia Harris. They Always made time to talk with our family.. Loved the open door! (Never has fallen on death ears) .. “”always always making time for the client’s concerns .. Great Team! Mrs. Hammett💕💕made it all possible for our admission, just to add.. when she was on a vacation.. ( now that’s DEDICATION!!) All of the nurses & CNA who has worked on the rehab wing.. Thank you so much for all of your efforts.. it doesn't go unnoticed!!! A HUGE Thank you to the PT team .. they are the GOAT!! DeSember.. she is a Highly Valuable asset to this team.. (mom was never walking in all 11/2 years until a month ago .. 55 steps and counting on a walker) Elizabeth (OT) thank you for your perseverance💕 Ms.Tamika .. Thank you for coming to her room EVERY DAY .. just to get her motivated!! ❤️ (ALL CARE COUNTS to the PATIENT this is why I feel compelled to mention other modalities and individuals in this review ) The cooks .. she HIGHLY enjoyed the meals and the snack cart😊 Maintenance.. Thank you .. for giving her a taste of home ( for her favorite shows to watch) Ms.Shirley so modest and humble a perfect combination to have... Thank you from the bottom of our hearts!! ❤️ Ms. Leslie.. Thank you for the information that’s was given!! Anyone I haven’t mentioned, , we are forever grateful.. Warm Regards, From Chris, Marchell & Barbara Luckett