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Ebonae Eaves

My father was a patient at this horrible facility for almost 2 years. Now that my father has been moved from this facility, I feel comfortable leaving this review. From the administration down to the staff, this place does not care about the patients. My dad developed pressure wounds, had to be transported to the hospital for blood clots he developed in his legs due to not being properly turned, in which he had to have devices put into both of his legs. The facility lied about the physical therapy they were giving my dad, yet still charging his insurance for these services. My dad’s hands developed a fungi due to them not properly treating his hands and rotating a dry towel on them and or changing the splint. My father wasn’t given the opportunity to receive a second swallow evaluation and was forced to be on a feeding tube for almost 2 years. My dad was often found soaked in his own tribe, dirty, feet smelling horrible. My father was dropped out of his bed when one aide tried to rotate him, and we were told he threw himself out of the bed. How does someone who is a total care patient, can’t move his limbs (at this time) throw himself out of the bed? Luckily he had a roommate who was able to let us know. My father was sent to the hospital a multitude of time for the neglect of the staff. They were not giving him the proper amount of meds for the seizures, so he was sent back out of the facility last Friday for seizures again where the hospital did blood work and found a severely low level of the meds in his system. The facility administered medicines without first contacting his Guardian to get approval. I could go on and on. Not only did this facility fail my dad, but so did the NC nursing board, APS and a multitude of entities. I would HIGHLY suggest not taking your loved ones here, and if you have someone here, PLEASE get them out! If you are in the nursing field, and you’re only in it to collect a check, please find a different field. These people are humans and deserve to be treated as such. My dad was treated like a stray dog, not a human being. Luckily for him, our family will not stand for such treatment. Others aren’t as lucky because they don’t have a voice to be heard.

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The Wofford's

⭐ Negative Zero Stars – Unacceptable Care Review by Dr. Lashonda Wofford I cannot in good conscience recommend Rocky Mount Rehabilitation Center to anyone seeking care for their loved ones. My family’s experience here has been nothing short of heartbreaking, and I am deeply disturbed by the level of neglect and lack of compassion shown. From the top down, the tone of this facility is unprofessional, unkind, and uncaring. When leadership fails to demonstrate respect, integrity, and concern for residents, it trickles down to every level of staff—from nurses to certified nursing assistants, social workers, and even reception. This is exactly what I witnessed. The staff is openly rude, inattentive, and dismissive of their primary responsibility: to care for residents as human beings with dignity. I have personally witnessed animals receive better care than the treatment my loved one received here. Healthcare is supposed to embody compassion, excellence, and integrity—this facility embodies the opposite. The neglect was not only emotional, but also physical and medical. My loved one developed fungal growth on his hands because staff left splints on all day, every day, without cleaning or checking them. This created a breeding ground for infection. Medication orders from doctors were ignored, resulting in dangerously low levels of seizure medication. This neglect caused repeated ER visits and hospitalizations that could have been avoided had staff administered medications properly. Even more disturbing, I discovered staff were documenting and signing off on care that was never provided. This is not just negligence—it is a betrayal of trust and a violation of basic healthcare standards. On Thursday, August 14, 2025, after my loved one suffered continuous seizures and had to be transported to the hospital, I saw firsthand the condition of his hands once the splints were removed. The sight was devastating, and I have photographic evidence to confirm this reality. The North Carolina Department of Health and Human Services has failed in its duty to hold this facility accountable. Long-term care does not equal neglect, lack of compassion, or verbal and emotional abuse—but that is exactly what is happening here. I urge families: please do not place your loved ones in this facility. They care far more about billing and collecting checks than they do about providing actual care. My loved one has since been moved, but my heart breaks for the residents who remain—stripped of dignity, neglected, mistreated, and emotionally abused.

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Katrina Bunn

I wouldn't send a dog to this facility. Staff is very rude and unfriendly especially the nurses on 1st shift. It's like a circus most of the nurses are outside smoking cigarettes. Some aides barely giving your loved ones care . I visited my loved one nearly everyday last week my loved one was soiled wet and hadn't received a shower/ bath and it' was going on 2 clock in the afternoon. The call lights go off and won't nobody answer it they will walk around hollering down the hall who got this room does it matter the residents are everyone responsibility not just the person that got that assignment the worst customer service ever do your research before taking your loved one here.

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Stephanie Christensen

While the building could use an upgrade they put their money into their staff. The staff is wonderful on the long-term side. They treat my sister who has dementia with respect and care. They always call me if anything arises. Love the staff.

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Grace Logan

I wouldn’t send my worst enemy to this rehab nursing facility. From the moment we arrived, it was clear this place was severely mismanaged and completely lacking in basic human decency and care. My loved one had previously been in another rehab facility where he made noticeable progress. Unfortunately, since being transferred here, he has only declined — and it’s no mystery why. The level of care here is shockingly poor and unacceptable. Sanitization is clearly not a priority. The facility is often dirty, the rooms smell, and basic hygiene standards are not being followed. It feels more like a neglected warehouse than a place of healing or recovery. The staff are cold, dismissive, and at times outright rude. They barely check on their patients, often ignoring them for hours at a time. When we raised concerns, we were met with unprofessional attitudes and excuses. It’s as if we were a burden just for advocating for basic care. My loved one is a known fall risk, and they refused to use bed side rails, claiming they were “restraints” rather than a safety measure. That decision put him at serious risk and made it impossible for him to feel safe in bed. Worse still, they wouldn’t even assist him with showers or bathing. He went days without being cleaned — completely neglected. Tasks were done half-heartedly, if at all. No sense of urgency, no compassion, and no attention to detail. It was heartbreaking and infuriating to watch someone I care about be treated with such disregard. This place is disgusting, disorganized, and dangerous. No one deserves to be subjected to this level of neglect and disrespect. If you care about your loved one’s health, dignity, and safety — look elsewhere. I wouldn’t wish this experience on anyone.