Cleveland Pines is a Medicare-certified nursing home located in Shelby, NC. CMS overall rating: 3 out of 5 stars. Google rating: 4.1 out of 5 from 59 reviews. Accepts both Medicare and Medicaid.

Cleveland Pines

shelby, NCMedicare Certified

Verified Information

Medicare Certified

Medicaid Certified

Ownership: For profit - Corporation

Contact this nursing home directly for detailed information about their services, care philosophy, and team.

Location & Directions

Address

1404 N Lafayette Street

Shelby, NC

Cleveland County

Service Area

This nursing home is located in Cleveland County and serves residents in the NC area.

Note on Service Area

Service availability may vary by location. Contact this facility directly to confirm service availability in your specific location.

Industry Benchmark Comparison

Comparison to industry benchmarks for nursing homes

Overall RatingFacility: 3.0 / Industry Avg: 3.0

≈ At average

Health Inspection RatingFacility: 3.0 / Industry Avg: 3.0

≈ At average

Staffing RatingFacility: 2.0 / Industry Avg: 3.0

⚠ Below average

Chain Affiliation

ATRIUM HEALTH

Part of a multi-facility healthcare organization

RN Hours per Resident DayFacility: 0.37 / Industry Avg: 0.75

⚠ Below average (higher is better)

All Nursing Staff Hours per Resident DayFacility: 3.16 / Industry Avg: 2.5

✓ Above average (higher is better)

RN Turnover RateFacility: 23.1% / Industry Avg: 20%

⚠ Above average (lower is better)

All Nursing Staff Turnover RateFacility: 34.4% / Industry Avg: 35%

≈ At average (lower is better)

Google Reviews

4.1
59 reviews
Joy Morrow

Joy Morrow

Staff was nice and facility was clean. However, staff didn't have back up staff to help residents that needed help. Residents are told to hit the nurse button when they needed anything or needed to go to the bathroom, but it would take staff 20 minutes or more to answer the call button. When I asked a staff person about it, I was told it was just her and she was giving someone a shower. She should get to when she gets a chance.

Verified Google review
Michael Roof

Michael Roof

Got to be the biggest joke of a rehabilitation center I have ever encountered. Staff totally incompetent-rude-mean-uncaring. Should be investigated by the state.

Verified Google review
Roger Wright

Roger Wright

Best People in the world, social services staff, administration staff, nurses, CNAs, therapy technicians, cooks (great food) and the janitors that keep everything clean.

Verified Google review
Aniya Strong

Aniya Strong

I am truly impressed by the care and dedication the staff at Cleveland pines have provided my grandfather. The facility has been very responsive to all of my family questions and concerns related to my grandfather. Thank you to the staff at Cleveland Pines.

Verified Google review
Ann Scott

Ann Scott

I was there for a month for physical therapy. I would have given 5 stars but they were very short staffed so 4 was the most I could possibly give. I made great friends there and plan to go back to visit! I loved the therapists, nurses and some CNAs. I hated my first day but it did actually get better and I began to accept that I had to be there to get better. The food was hit or miss sometimes. Great place!

Verified Google review

Reviews from Google Places for Cleveland Pines. These are real experiences shared by families and patients.

Contact Tips

Best Time to Call

Contact during business hours for non-urgent inquiries

What to Ask

  • • Admission process and requirements
  • • Insurance coverage and costs
  • • Available amenities and activities
  • • Staff qualifications and experience
  • • Visiting hours and family involvement

Medicare Certified

This nursing home is Medicare certified. Most skilled nursing services are covered by Medicare Part A.

In an Emergency

For medical emergencies, call 911 first. Then contact the provider for coordination of care.