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Amanda Villanueva

My mother has been here a few months after transferring from a sister facility in another city. She’s always clean, but there are MUCH LARGER PROBLEMS occurring. They have “lost” all of her clothing TWICE. I just took new clothing to her for Christmas, and most of it is already missing. They were ALL LABELED with her name. She has received clothing back that IS NOT hers. I live a good distance away, otherwise I would do her clothing myself. Also, a CNA slapped my mother on her body. She talked with someone in the administration, but was never given a copy of an incident report, and the CNA still works there-but in another section. I was NEVER INFORMED it happened. They have minimal activities for the residents, which is sad because the facility is fairly large and has a nice yard with benches to sit out under the beautiful trees out front. The last time I was there, several residents were asking for coffee after dinner time, including a blind gentleman who is in a wheelchair. He asked SEVERAL TIMES for a cup of coffee and was ignored every time, and all but 1 member of the staff disappeared. The others could help themselves, but I decided to get this nice man coffee (due to his impairments). A CNA came down the hallway and YELLED AT ME to not touch the coffee because the residents had to be served first. After telling her what I was doing, she rudely told me she would take care of it and to “go back to my spot” where I was visiting my mother with my family. Do you think he ever got his coffee? HA, NO! Then she continued to be mouthy from the nurses station while scrolling on her phone smacking her gum. I hate this place. I have called to speak to someone SEVERAL TIMES and have even left SEVERAL MESSAGES to receive a call back to address these issues. I HAVE NEVER RECEIVED A CALL BACK FROM ANYONE AT ANY POINT!!!! I wouldn’t wish anyone to live here, not even my worst enemy. It’s appalling in several ways, with no end of the BS in sight. HOPEFULLY THIS REVIEW REACHES SOMEONE OF AUTHORITY THERE WHO ACTUALLY CARES ABOUT THE RESIDENTS OF THE FACILITY. THEY CAN GO AHEAD AND LEAVE THEIR LITTLE GENERATED COMMENT UNDER MINE TO CONTACT SOMEONE THERE…BUT IM SURE I WILL RECEIVE THE SAME OUTCOME. I DEFINITELY WONT BE HOLDING MY BREATH.

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Shameka Brunson

The reason for this review is only because of the treatment that was given by the Nruse on duty tonight (Jamelia). I went in to sign my grandma back in for the night, no one was at the nurses station but it was a nurse on the floor that I saw and but she never asked what it was that I could have needed until I had to call for for her attention. And she had any slight attitude and said that she would be with me shortly after learning that I only wanted to sign her back in but I didn’t see a sign in book. She thinks her job is more important than anyone else because she is a nurse (so no one else job is equal to hers) what a joke. Jamelia must not know that it takes team work, too make the dream work. She was only standing in front of a cart with wheels and a computer with meds in the drawers (not giving residents anything might I add). She isn’t Compassionate or has a friendly demeanor. She called someone on th phone when I told her I was going to be making a complaint on her (DEO), she had no name tag to visibly identify herself but she said her name was Jamelia. But I will be back there to take with someone in person about this nurse to make sure something is done about her. She doesn’t look like here with my loved one or anyone else because that’s her calling. It only screams I need a half way decent check. Just no love into what she went to school for what so ever. I’m very hands on with my grandma and I check on her very often and pop up whenever I want too.

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Danise Ray

Floors filthy bathroom filthy whole facility reeks of urine and excrement don't answer call bells, Administrator won't talk to you he doesn't seem to know what he is doing. Social worker doesn't seem to even care if you have concerns. Seen residents running around running in other people's rooms. It's so sad to see the ppl there in the state that they are living nobody looks like they have been groomed none whatsoever. If you love your loved ones this is not the place to send them. The animals at the shelter lives better than these poor people. This place needs to be closed ASAP. And I do have pictures

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Beverly Tucker

My mother has been to Magnolia Gardens twice for rehab and my aunt resides there. I will say the staff is awesome. From the financial department to the nursing staff and the housekeeping staff and Social worker and many more. Ashley and Melissa were so helpful and put my worries at ease when I wasn't sure how to keep my mom there until she was ready to go home safely. Love all the nurses and CNA's,they are very attentive to my aunt who is wheel chair dependent. I can rest at night knowing my mom and my aunt are with knowledgeable and caring people. If you are looking for a loving caring place for your loved one , Magnolia Gardens is the place.

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Brenda Ramirez

An Exceptional Experience at Magnolia Gardens – Thanks to Melissa Looking for a skilled nursing facility for a loved one—especially a parent—is one of the most emotionally challenging things you can go through. I’ve been in the process of trying to find the right place for my father, and I’ve made countless phone calls to facilities across the area. Each time, I felt like just another number. I was either transferred around, given rushed answers, or told to just "check the website." It left me feeling anxious, confused, and honestly, a bit hopeless. Then I called Magnolia Gardens, and that’s when everything changed. From the moment Melissa picked up the phone, I could feel the difference. She was warm, patient, and present. Unlike everyone else I had spoken to, she took her time with me — really took her time — to walk me through the entire process step-by-step. She explained how admissions work, what documents would be needed, what to expect with insurance, how placement decisions are made, and what the next few weeks could look like if we chose their facility. I never once felt rushed or brushed off. But what truly stood out the most was Melissa’s genuine heart. She didn’t treat my situation like a transaction. She treated it like a sacred responsibility. She listened — really listened — to my concerns about my father’s needs, his condition, and my worries as his daughter and healthcare proxy. She acknowledged the emotional weight of it all. Her voice carried both professional confidence and deep compassion, and in those difficult moments, that made all the difference. In a time that felt uncertain and overwhelming, Melissa became a grounding presence. She not only provided clarity — she provided comfort. Her kindness, patience, empathy, and expertise turned a stressful search into something that actually felt hopeful. In this line of work, it’s easy to go through the motions. But Melissa goes far beyond that. She embodies true service, true compassion, and true excellence. I can say with certainty that if the rest of the team at Magnolia Gardens operates with even a fraction of the care and dedication that Melissa showed me, then your loved one will be in excellent hands. If you are in the middle of making this difficult decision for a loved one, I highly encourage you to reach out to Magnolia Gardens — and if you can, ask for Melissa. She was a light in a very dark time, and I will always be grateful for the care she showed me and my father.