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Romona Conner-Taylor

My dad got very good care, RIP 2011; now my mom is there getting the best of care, happy birthday Mom, 93 years today!

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Kassie Jones

My Dad went to River Trace for Physical Therapy due to a broken hip. He was there for 9 days, and he fell again breaking his other hip! River Trace waited 13 hours before calling EMS to carry my Dad to the ER. They NEVER called me to tell me that he was being sent to the ER. I found out when I got a notification from MyChart! I took my dad a plate of food on a Monday, and the same plate of food was still in his room 6 days later. His clothes were lost/stolen, his snacks were stolen by the staff, and his glasses are missing. I took my dad home because he was going downhill in that dump! I have called numerous times to resolve the issue about his glasses, and nobody ever calls me back! The Physical Therapist there are great, everyone else is there for a paycheck! This place is a damn joke! DO NOT SEND YOUR FAMILY MEMBERS THERE!!! They will be in worse shape when they come out than when they went in!

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William Pilcher

RT was recommended to us and I was planning to give a good review but after my mom passes I received an unexpected bill. I tried to call to resolve but the consistent phone problems and lack of voice mail have made it nearly impossible to speak to someone when I attempted to call. They made a change in treatment that switched my mom from MEDICAD to private pay without notifing me and when I picked up her personal possessions I was told we were square. Communications are a huge issue. If there is no voice mail the phone should not ring indefinitely of simple get disconnected. The extension should have a recording or ring back to the attendant. I still need to get this resolved and this might stimulate contact.

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Darlene Evans

The staff has consistently demonstrated genuine concern for my mother-in-law and has been eager to problem solve when addressing issues such as my mother-in-law’s nutritional needs and lack of appetite. Staff has done everything humanly possible to prevent falls and to encourage her overall health. The DON, assistant DON, and unit managers have listened to my concerns and generously offered compassionate and practical solutions. Trudy walked us through the financial quagmire of admission with expertise and empathy. With very few exceptions in terms of staff, we highly recommend River Trace’s determination to embrace excellence!!

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vannessa little

I have visited several family members and friends of the family there over the past few years. About a year or two ago the place was a living nightmare. Roaches, mice, staff didn’t care about their jobs just their checks and their work ethic showed it. I’ve recently been back and it’s a different feel and more welcoming. They are currently in the process of remodeling the place yet it still feel more welcoming then before. They have a very active administration team and the schedule always seems to be fully staffed. The residents appearance shows the changes that are happening. I understand some people have had bad experiences but honestly being visited over the past few years I’d say they are doing an excellent job compared to what I’ve witnessed there before.