Smoky Mountain Health and Rehabilitation Center is a Medicare-certified nursing home located in Waynesville, NC. CMS overall rating: 5 out of 5 stars. Google rating: 3.9 out of 5 from 43 reviews. Accepts both Medicare and Medicaid.

Smoky Mountain Health and Rehabilitation Center

waynesville, NCMedicare Certified

Verified Information

Medicare Certified

Medicaid Certified

Ownership: For profit - Corporation

Contact this nursing home directly for detailed information about their services, care philosophy, and team.

Location & Directions

Address

1349 Crabtree Road

Waynesville, NC

Haywood County

Service Area

This nursing home is located in Haywood County and serves residents in the NC area.

Note on Service Area

Service availability may vary by location. Contact this facility directly to confirm service availability in your specific location.

Industry Benchmark Comparison

Comparison to industry benchmarks for nursing homes

Overall RatingFacility: 5.0 / Industry Avg: 3.0

✓ Above average

Health Inspection RatingFacility: 4.0 / Industry Avg: 3.0

✓ Above average

Staffing RatingFacility: 4.0 / Industry Avg: 3.0

✓ Above average

Chain Affiliation

PRINCIPLE LONG TERM CARE

Part of a multi-facility healthcare organization

RN Hours per Resident DayFacility: 0.80 / Industry Avg: 0.75

≈ At average (higher is better)

All Nursing Staff Hours per Resident DayFacility: 3.52 / Industry Avg: 2.5

✓ Above average (higher is better)

RN Turnover RateFacility: 69.2% / Industry Avg: 20%

âš  Above average (lower is better)

All Nursing Staff Turnover RateFacility: 68.8% / Industry Avg: 35%

âš  Above average (lower is better)

Google Reviews

3.9
43 reviews
Chloe Thurman

Chloe Thurman

My grandfather was here for 25 days after major surgery and had to be re-hospitalized for infection, dehydration, and poor nutrition. In my opinion, this facility is not currently equipped to help someone heal after major internal surgery. Perhaps if they hire more nurses, but they really don’t have the staff to adequately care for each person as is. Some of the staff were very kind and helpful and I appreciate that, but they really should not be accepting patients that they can’t adequately care for. There were repeated issues with equipment, timely medication, and lack of attention to wound care leading to rehospitalization.

Verified Google review
Delisa Ensley

Delisa Ensley

I have worked with the staff at Smoky Mountain Health & Rehab in my role as a hospice patient care coordinator. They have been a great partner in providing care for residents nearing end of life. We have worked together to provide Veteran pinning ceremonies as well as educate and support families and caregivers. We are honored to partner with them and continue to provide the best care and focus on quality of life.

Verified Google review
Ramona Murray

Ramona Murray

As a Care Advocate, I go into Smoky Mountain N&R once a week as I have done for 8 months now. From the very first time meeting staff, I have been treated with curiosity. Not only am I grateful for their kindness, I’m grateful that a community such as Smoky Mountain N&R respects and sincerely cares for each one of their residents. As well as keeping it top notch and clean. If you have the opportunity to take a tour, I would advise you to do so. You will be pleased!!

Verified Google review
jeanne bollinger

jeanne bollinger

The staff is well rounded and cares deeply about your needs. The food is excellent. The crafts are wonderful and the exercise classes are great. Therapy is an awesome team.

Verified Google review
Rob Persons

Rob Persons

We brought my dad in and outside of 2 or 3 staff it was a horrible experience. They promised to bath him twice a week. After they bathed him the next day he did not get a bath for another 8 days. And then it was another week after that. It took HOURS for somebody to get to his room when he hit the help button because he needed to get changed or something else. He has no control over his bowels and often did not get changed until noon or later. I would not send my worst enemy here. We couldn't get him to a different place fast enough. If I could give zero stars I would.

Verified Google review

Reviews from Google Places for Smoky Mountain Health and Rehabilitation Center. These are real experiences shared by families and patients.

Contact Tips

Best Time to Call

Contact during business hours for non-urgent inquiries

What to Ask

  • • Admission process and requirements
  • • Insurance coverage and costs
  • • Available amenities and activities
  • • Staff qualifications and experience
  • • Visiting hours and family involvement

Medicare Certified

This nursing home is Medicare certified. Most skilled nursing services are covered by Medicare Part A.

In an Emergency

For medical emergencies, call 911 first. Then contact the provider for coordination of care.