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janet chetti

Do not send your loved ones here. This is by no means a 5 star rehab facility. My 92 year old mother went to Cypress Pointe in October 2024 for rehab after a 2 week stay in the hospital. She entered with a small bed sore. She passed away December 20, 2024. The cause of death was the bed sore which had worked its way to the down to the bone. The P.T./OT staff were very good. Administration and the medical staff left a lot to be desired. There were 1 or 2 good nurses. Some of the CNAs should look for a new job. We witnessed them being nasty to patients and mom said some were very rough. We requested a family meeting as we weren’t getting any feedback about my mother’s progress. Phone calls and emails were never returned, even after promises of weekly updates were made. We had to track people down in the hallway to get any answers. My mom was seeing the wound care Dr weekly for her bed sore and her orders of rotating my mom’s position were not carried out. We supplied wedges from home as they didn’t have them at the facility. An aide lied and said that P.T. said she had to stay in bad all day - and even then she wasn’t rolled to change her position. She developed a UTI and was on antibiotics for over a week. On Dec. 17 I walked into her room and the smell almost knocked me over. I could tell just by looking at her she was very sick. The aide said they gave her Tylenol 2 hours prior and her temperature was still over 102. I told her to call for an ambulance. The fever was from the infection of her bed sore which required surgery. The post surgery call recommendation was to bring in hospice - she didn’t survive the night. We were there everyday to advocate for mom, but we trusted the staff’s medical expertise. That was our mistake.

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grchez50512

If you have to be in a rehabilitation facility center you would be hard pressed to do better than Cypress Pointe . They are very professional and take the time to make you and your stay personal and caring. One of the most “ unusual experiences at this facility is that they allow you to bring you pet dog or cat for visits. It is the next best thing to sharing their love at home. I can’t say enough about the skill and quality of professionalism that Cypress Pointe extrudes.

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Danielle Strauch

My husband became disabled at a young age. In that time he has had many critical medical conditions where I have had to be a care taker. . While my husband was at this facility I let a few instances slide as they were not life threatening. The final instance was life threatening. I had to be the one to make them call an ambulance. The medical staff lacks the knowledge and the aids leave less than to be desired. There is no way that this facility is 5 stars. I beg all of you never to have your loved ones admitted to this facility. if I had the ability to leave a negative star I would have. Please do not believe any of the stars if they are above a 1

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Pam Cook

It’s been a little over a year since my mom’s discharge from Cypress Pointe Rehabilitation Center in Wilmington NC. As she continues to heal in the comfort of her home, I often think of all the wonderful staff and residents who were involved in her initial recovery. Not everyone is pictured here but I wanted to share some photos I took and express my deep appreciation to all of you. Thanks for caring so much. You really made a difference and I will never forget you. I want to give a special shout out to Heather, who worked tirelessly with my mom to make sure she always got the care and comforting words that she needed, to Dr Williams and his staff who made the rounds to all the patients each morning, and to Rhonda, a very special person and excellent nursing assistant who made a special effort to make sure my mom was cared for and always made her smile 😊. May God bless all of you.

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Agnes Pridgen

My husband is at Cypress point He went in for one to two weeks of rehab. He has now been in there 30 days. They will not call you back. They will not talk to you. Nobody knows anything about anything. They put a catheter in him instead of doing a test on him to find out what was going on, they did not do that. He was in there for rehab. They would not get him out of bed for the first two weeks. he is 85 years old. They put him in a diaper on day one. He would ask for someone to help him to the bathroom. They told him just to go into diaper. How humiliating is that to anybody? I contacted the facility. She could not tell me anything she supposed to meet with the doctor. He cannot tell me anything. None of the nurses know anything that’s going on. Have no clue when he’s supposed to be here now remember, he was only in there for one to two weeks is now been 30 days. He goes downhill more and more every day from laying in bed because they will not hit him up other than one time a day to either go to the bathroom or do Therapy