V

Victoria White

My grandmother has been at Silas Creek for three months now. While the building is older, the staff are fantastic. The administrative team is consistently reliable, something we haven’t experienced at other rehabilitation facilities she’s been in,and the therapists are amazing as well.

P

Phyllis Foxx

I tend to agree with Tina above. I was released to Silas Creek Rehab Center after my ileostomy because of their 5 Star rating and when I first arrived all was good until it wasn’t. I arrived on a Sat afternoon and received dinner that evening and breakfast and lunch the next day, but I was skipped at dinner time. When I inquired about my dinner tray the nurse told me that yes it was on them that I didn’t get a tray but I should have called during the dinner hour and let them know I had not received my dinner. I had a guest during that time and had no idea that it was past the dinner hour until my friend had left and I found out the time. Ultimately it was not my responsibility to keep up with that kind of thing. When they did bring me a snack it was mostly things I could not eat due to my restrictive diet. During my stay I was never, not even once, given the diet that was required for me and even after a meeting with the director of food services and giving him a copy of my diet restraints and needs did I receive what I needed. The Ist shift care was good, but as Tina said, 2nd shift went down and 3rd shift was the worst. I guess the final blow was when my bag had sprung a leak and I needed help in changing it that the nurse came in laid on the bed all the materials needed to change it then said, “we’re supposed to be teaching you to do this so here do it. Then she pulled the curtain partially and left the room. While I was trying to do this my roommate’s father came to visit and during his visit he pulled back the curtain without a reason and started to say something to me and there I sat, stark naked for all to see. I’m afraid that the facility’s report of my stay and mine were vastly different. I’ve been in rehab before several times and this was not a good experience.

A

Anonymous Anonymous

Our family had a wonderful experience with Silas Creek Rehabilitation Center after my family member’s accident. From the moment we arrived, the staff was welcoming, compassionate, and professional. The nurses and therapists went above and beyond to make sure he was comfortable and motivated every step of the way. The therapy team truly cared about his recovery and celebrated every bit of progress with us. The facility was always clean, cheerful, and had a real sense of community. It gave us peace of mind knowing he was in such good hands. Thank you, Silas Creek team, for helping our family through a tough time with so much kindness and encouragement. We’re so grateful for the excellent care and support you provided — you made a world of difference!

T

Tina Arrington

My husband was put into this facility and it was rated a 4 star. We thought with a 4 star rating, he should be good. In the beginning, everything seemed ok, but that went downhill fast. The daytime shift did pretty good, but gradually tampered off when it came to giving him his meds on time, bathing him, turning him and checking on him. Nighttime shift was even worse. Most of the time one of us visited him, which was a 5-6 times a week, we had to bathe him. I turned him and noticed he had a huge red spot above his bottom. I knew that wasn't right so I called a nurse in and she tried to make it seem like it was nothing and then proceeded to make everyone leave the room so she could take care of it. I stayed in the room and she asked me with a hateful tone who I was and I told her I was his wife and I was not leaving. I said why hasn't he been turned consistently. That's obviously a bedsore. She proceeded to say oh that's just an abrasion. She put some kind of cream on it and a patch. I told her again I felt like it was a bedsore but she just walked away. For about a week after that, every time one of us visited him, we would check and the sore was getting worse. They still wasn't keeping him turned or cleaned. His room stunk worse each time we came. My husband was fighting cancer, back surgery and trying to fend for himself, but could only do so much when he couldn't even walk. In the end, we had him sent home and the bedsore had to be cut on to get the dead parts off and in return the bedsore hendered my husband worse than anything. He died Feb.25, 2025 and the thing that was worse for him to handle was the bedsore that started at this facility because they did not take care of him like they were suppose to.

J

Jamie B. Davis

The nursing staff and CNA’s were kind and attentive. Housekeeping was attentive and kind to my mother. Mom said the food was incredible! The PT, OT and physician were prompt, kind and knowledgeable .The only downside was social work saying one thing and doing another and also those working on discharge said five minutes all day which turned into hours and hours. Also what was told at discharge about follow up was not the same when I called the social worker back the next day. Overall, the staff seems to care about the patients as well as the management seems to care about the staff.