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David Cates

The place might be a little dated, but the care you receive is excellent. The people you deal with most are CNAs or CMAs. They are professional and friendly and did more for me than I would have expected. The nurses are very attentive and will do what they can to make your stay better. The physical and occupational therapists were above reproach. I went in unable to stand and left there able to walk on a cane. After a week or two in, I felt more like they were more my friends than my therapists. I progressed a lot and cannot say enough good about them. The facility seemed to be organized and well run. I’m sure there are some that might be really organized and run by the books, but the Willows was fine by me. All of the staff were friendly and helpful and I’ll take that over strict organization. One little flaw. When I was in, the food was absolutely horrible. I lost quite a bit of weight because I couldn’t eat that dog dookie. The last couple of weeks I was there, they hired a new food service director and she made some changes that helped. I think by now the offerings have improved. If I should have to go into rehab in the future I would want to go back there.

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Shamora Batts

Some of my experience and my family experience hasn't been the best! When it comes to the well being of my brother ouf love one! We would like to see more staffing who whole heartly care for their residents then just to be there for a check ...it shows and some people whom are in these facilities didnt ask to be there and only wana be treated be treated with care and as such..

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Stephanie Toney

Met with Ms DeeAnna kerns and was beyond pleased. She has such a professional manner and was nothing but polite, sincere, and knowledgeable. She assisted us with understanding our options and exposing the process of how the facility is ran. It is rare to find such good hearted and caring individuals in this field, but Ms. Kerns is the gold standard!!

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Cniya Summers

My loved one was their about two months ago. I went to visit her and she was in misery. She was on 3rd floor. Nurses station was dirty. CNA SLIM SHE SAID HER NAME WAS. Is very rude nasty and don't do no patient care. My loved one complained to unit manager (Cheyanne) who is amazing by the way and very caring passionate and more willow valley need more people like her to lead. After my loved one complained they must have been investigating the complaint and approached staff about it to correct problems. A nurse tori another person had to give me her name is very rude and lady name slim decided to approach my loved one asking if she made a complaint to unit manager and why did she do that. That is retaliation from tori and cna slim I am sure her name is not slim. From their on they made her wait to get into bed after coming from dialysis. I hope the unit manager is still their I wish we told her about the retaliation before my loved one went to hospital from their. The staff talked about harming CHEYANNE and more. They spoke on how it's no cameras in the building and how they will get her fired and catch her outside on the streets. Their is no hope for willow valley at all. I wish my sister who is a retired nurse never had to experience anything like that. The way 'slim' again I am sure that's not her name talk to residents and make fun of them is diabolical she only sits at nurses station every time I came patting her head. I'm glad my loved one survived that place. They need to investigate that place so much is swept under or covered up by DON she has to know this is how staff act in that building.

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Renee H

7/25 Second time here provided a better experience. The employees I encountered were more pleasant. The resident I saw said that the case manager actually apologized to her for an incident and commended her for advocating for herself. That speaks volumes to me. Not many employees will apologize and take accountability. I got to see the dining room this visit. It was nice and bright, clean and a great space to sit and chat. First visit: called one day to check to make sure one of the residents was in fact there. The lady answering the phone seemed annoyed and transferred me up to the second floor. When no one answered there, it rerouted me to pissy lady. She begrudgingly took my information and said she’d give it to the resident. Guess what? She never got it. The second time I called (different day) a lady named Amanda answered and was very pleasant and helpful. When I arrived (having been my first time ever there), I was surprised with how nice the lobby looked compared to the outside of the building. I noticed a score of 88 posted in the lobby but failed to get a photo. As nice as the restroom, lobby and all was, once you got to the floor where the patient rooms were, it was a shock how dirty the carpet was and just the overall feel of it. The employees all looked miserable with the exception of one that I encountered in the day room. The resident reported that this place is awful. That two times the kitchen never even brought her food. She said that the evening shift employees usually sit together in the day room while patients are yelling for help. 😢 As I was saying goodbye to the resident, one of the staff members gave me an ugly side eye. They just all seem miserable there! I would not recommend this place at all. They can pretty up the decor all they want but I’m sure the loved ones of those residents would rather it be an ugly building and receive great, compassionate care!!!