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Cindy Dudley

Extrememly disappointed! My husband was admitted through the VA for respite care while I (wife and caregiver) took a trip to see my family. I chose this facility because it was the closer to our home and it had a 5 star rating. I was so looking forward to some rest and relaxation knowing he would be well cared for. I supplied Willowbrook with plenty of snacks so he would have food to eat if he didn’t like the meal that was offered. Also, left instructions for how meds were to be administered. I left detailed notes to help staff know what he likes and dislikes and how they can help make him happy. I called everyday to check on him. I could tell he was unhappy and he wanted to go home. That broke my heart and I would hang up just worrying about how he was being treated. A couple weeks in to the stay I got a call he fell out of bed. He has never fallen out of bed. I was informed of this and that he was not injured. I later found out he fell a second time and I never was informed of this. I was never notified that he indeed did sustain an injury. He was to come home on the 5th. What I saw when he arrived was so upsetting. I couldn’t believe he came home with NONE of his belongings. Staff did not check to make sure he left with his clothes, personal belongings and extra food. He came home inappropriately dressed and he was freezing! He obviously had not been looked over to make sure he was adequately dressed. He was favoring his arm and I looked at it and his hand was curled up so tight and his arm was so badly bruised. Why was I not notified? When did this happen? What happened? His hand was numb and it hurt bad. I have instructions to take Tylenol around the clock so he would not be in any pain. I was told her didn’t ask for anything and it was prescribed as PRN. He doesn’t know enough to ask for it due to his declining disease. Was any of my instructions followed through? He was starving and so thirsty when he got home.

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Terri Hollomon

I highly recommend Willowbrook Rehabilitation and Care. On October 1 my husband, Jim, was moved to Willowbrook from another facility. He is in the Memory Care unit. I was initially opposed to this move because of it being so confusing for him. On October 2 he became very sick and I honestly thought that he was going to die. The team of nurses, CNA’s, nurse practitioner stepped in immediately and went to work on him. I truly believe that he is alive today because of their quick actions and excellent care. He rallied in several days and is now doing fine. I am so very thankful that he is at Willowbrook where he received the love snd care that he needed. Everyone there are true caregivers. God bless them all .

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Koko Borkowski

I highly recommend this facility due to its exceptional family-oriented approach, outstanding medical professionals, and commitment to delivering high-quality care. The staff at Hickory Hall and the front unit consistently respond promptly to patient call lights, demonstrating exceptional work ethic. The teamwork displayed by the staff is impressive, prioritizing patient needs and desires above all else. The staff genuinely cares for their patients, treating them like family, making this facility highly commendable.

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Jessie Jones

The staff at the facility really care and take time for the residents. They provide care as if it was their own loved ones there. The nursing staff knows all of the residents on a one to one basis and you can see the love and care every day. They have no agency staff at Willowbrook, therefore you have the same faces taking care of all the residents even if that means they spend a lot of time away from their own families. The residents really are their second families and are treated as family. I would recommend Willowbrook for anyone needing care for yourself or a loved one.

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Monique

Great place for anyone needing Memory Care, that really seems to be an expertise . The staff work together as a team and you can tell they genuinely care. One thing I really appreciate is that they don’t use agency staff, so residents see the same familiar faces every day and the staff really know them. Continuity-reliability . Management is responsive and seems to care, which makes a big difference and likely why they don’t need agency . Also worth mentioning—it’s a 5 STAR CMS rated facility, which says a lot. Only critique I’d share is it would be nice to see a little more variety on the menus. Overall, I’d highly recommend.