M

Marny Fannin

I was very impressed with O’Neill Healthcare! The staff is incredibly friendly and attentive—they truly go above and beyond to make everyone feel cared for and comfortable. The breakfast was absolutely delicious, and the surroundings are warm, inviting, and well-maintained. It’s clear that the team takes great pride in creating a welcoming environment for residents and visitors alike. Highly recommend!

S

Susan Perez

Our family was very disappointed with the care received at O’Neils. This facility consistency has staffing shortages on the off shifts and weekends with repeatedly witnessed lack of care and residents being unattended for hours on end. It was not uncommon for call lights to be on for over an hour without staff checking in. The staff that you are lucky to find during these times are mostly from an agency and lacked awareness on the personal basic care needs of our family member.. The facility looks very clean and well maintained from the outside and at the entrance area but the halls, rooms and restrooms where their residents live are not kept cleaned or maintained. I would NOT recommend placing a loved one at O’Neils

A

AJ Lichtinger

My family member has been a resident at this facility for approximately 18 months, and based on my direct observations, I encourage families to be actively involved in monitoring their loved one’s care. In that time, I have personally noted a number of recurring concerns: • Missed scheduled showers on several occasions within a month. • Missed or delayed meals, including one instance the day after I posted this review. • Air conditioning outages that created uncomfortable and potentially unsafe temperatures. • A dental issue (broken tooth) that has gone untreated for months despite repeated follow-ups. • An incident where my family member experienced severe coughing and discoloration of the lips; emergency services were not called right away, and I was advised to call myself. • An injury sustained when she was moved without the required Hoyer lift assistance. • Dirty incontinence products found on the floor in her room. • Limited or missed assistance with daily hygiene tasks such as tooth brushing. • Transportation to scheduled medical appointments missed due to coordination issues. While the staff is generally friendly when greeting visitors, I have also observed maintenance issues such as peeling paint, broken equipment, and unattended residents in certain areas. These are my own firsthand experiences and observations. I’m sharing them so that other families are aware and can make informed decisions and remain engaged in their loved one’s care.

G

Gina Thornsley

My late father (passed August 10, 2024) stayed here long term. Whenever we visited (even unannounced) my dad, who was in a wheelchair, was always clean, as was his room. He had amazing nurses and aides. (Especially Claudia B. and Celeste) He enjoyed keeping snacks and bottles of water for his care team, who he always raved about. He said they deserved to be spoiled! Also, any time he complained of chest or stomach issues, they were quick to get him to the emergency room for higher level care without delay. They were also very quick to notify me of any issues. My husband and I are disabled and lived out of town, so knowing he had good care was comforting. My dad, was even able to interact with other veterans and facilitate a program, which helped his mental health. After my dear dad passed at a local hospital, the staff was still very caring and compassionate to us, even calling to check up on us, and sharing stories with us. I'm very grateful for this facility.

C

Candace Bolarinwa

I was referred to O'Neil Healthcare Hospice from another company and told me I need to talk to Sarah. I called Sarah immediately and explained the unique situation. When I say Sarah was a God send, that is what she truly was. Sarah said she would call me right back and she did! Sarah was able to admit a patient for me in little notice time and get the ball rolling!!! I am so grateful and thankful for Sarah and the Hospice team there. It lets me know there are still good people in healthcare who always keeps the patient first.