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Jennifer Foss

My mother has been at this facility for just under two weeks, and unfortunately our experience has been extremely disappointing. When she was discharged from the hospital, we were given two options in Lake County and chose Chardon, expecting a higher level of care. On multiple occasions, we have arrived in the morning to find my mother left in her own feces. Her clothing, which is labeled with name tags, has gone missing. When we request assistance to transfer her to a wheelchair, it routinely takes 10–15 minutes for an aide or nurse to respond. While I understand that many healthcare facilities are understaffed, the overall atmosphere here is concerning. Staff members often appear unhappy, and nurses frequently seem inconvenienced when asked basic questions or for assistance. These issues raise serious concerns about the quality of care and dignity provided to residents.

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Czar

This place is HORRIFIC!!! DO NOT PUT YOUR LOVED ONE HERE. The place Is FILTHY. THE SMELL IF URINE FILLS THE HALLS. They do not care. They will have meeting with you and promise to address issues they do not address them. Some of the staff Mike, Chris etc. are indeed saints. The rest Eric is the worst offender. This place is borderline elder abuse. Average response time when you hit the call button 45 mins to an hour 15 mins. They all are hanging out at the station but can't be bothered to come to a room. They do not take concerns seriously. They do not take cleanliness seriously, they will not deliver your love ones medications on time or sometimes not at all. And their favorite answer is " nothing can be done to rectify what happened so let's move forward." They will not clean the rooms or empty the garbage. Soiled linens line the halls. The place should be investigated. The way the speak to residents is highly unprofessional. They do not treat people like people. I know it's a business but come on man. Would you treat YOUR PARENTS this way? I think not. Please look at other facilities if you care about the people you are looking for a place for.

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Bea

Terrible! They lie to you. Food is low quality. The wait for help is long.Some people have told me that the place has gone down hill in the last five years. The aides that are here are extremely nice but the work load is a lot for them. This could be a nice place with the right management and more staff.

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Darcy B

Do not put your loved one at this facility. I am so disappointed in this place. I will admit there are some good and caring nurses and caregivers but the majority are horrible. Always an issue with the kitchen. Staffing issues all the time. My dad has to sit in pee sometimes for hours. I have expressed my frustration numerous times and each time it’s dismissed.

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Robert Kaderle

I was a resident in the Chardon Healthcare Center for 17days in April, 2024. The nurses and staff were all very friendly and cheerful which helps a patient feel better. One staff member particularly stood out from the crowd and was exceptionally kind and very Caring , namely, Ms. Angel Watson. The floors were dry or wet moped regularly and the facility was kept clean and tidy. Food was pretty good most days.