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Crystal Terry

Brookside has been a great partner to work with our Hospice Team, The floor staff are always helpful and friendly, the house keepers and custodians are fantastic and do a great job keeping the facility clean and neat. The DON Andi does not hesitate to put a hand out to help and goes above and beyond with customer service, her phone is always on. The Admin Stacy is wonderful and responsive. We recently received a call from a family member who lost a loved one there, she reported that Dignity Care Hospice Team was phenomenal and she couldn't have gone through losing a loved one without the team, she also recognized DON Andi at Brookside as well who took the time and looked up everything she wanted to know on the computer amd was so patient. Dignity Care and Brookside make a Great Team!

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Patricia Bruns

A long over-due big shout out to the administration, nursing staff and all the wonderful aids. My husband, a Vietnam Veteran, was admitted mid October 2025. From a smiling face who welcomes me each day at sign-in to constant conversations with the head of nursing and to the good folks on the nursing/aides team, my husband has received excellent professional care. It is a testimony to Brookside’s leadership team that has created such a positive environment. It shows each day through the good folks who care for residents with such grace and devotion to them all. It is very reassuring to know that when I cannot be here, there’s an entire team of professionals who always have my husband’s comfort and well- being at the heart of their efforts. I will never be able to thank Brookside enough for all that they are doing to help our family navigate our very difficult journey.

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Vanessa Webber

Never. Ever. Ever. leave your loved one here. Ours was there only for a respite stay while we went out of state to check on other family. We arrived to pick him up to find out that no one knew his name (he has dementia and aphasia and can't tell you). He was being called "Carl" and other names. The name tag on the room entrance said a different name entirely. His dentures had ten days worth of dried glue in them, had never been cleaned, and didn't even fit in his mouth correctly. Staff made visible gestures and audible sounds of disgust when touching denture supplies, claiming "eww, no one even has those here". Dad was filthy and all of his bathing supplies were unopened, as were his denture cleaning supplies. Dad smelled so badly of fecal matter and body odor that when we got him home we had to shower him to clean what appeared to be at least a week of old fecal matter from his person. When getting him ready to shower, we noticed the electronic ankle bracelet (tracking device) was still on his ankle. An hour and a half to get him processed to go home and they left the monitor on him. We had to cut it off. His brand new electric razor, in its case with the accessories is also missing, saying they never saw it. Never ever again.

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jessica work

If you have an organization that is looking to do volunteer work the fourth floor of this facility could really use some cheering up. The staff are friendly but completely overwhelmed. Brookside has taken on way too many patients and don't have near enough staff to provide adequate care. The building itself smells terrible and is extremely dirty. Luckily my dad was only here a few weeks. I feel terribly for the patients who live there long term.

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Russ

Quite honestly, I would suggest that someone who has done you decades of wrong and evil, on a dark and cold rainy night, drop them , him or her, off here at brookside , brookside UNhealthMIS care AGE. Then buy yourself a good steak .this bldg should be a dust collector . Permanently Closed. Just my opinion