A

Amy Black

I want to share my experience at Brookwood Rehabilitation Facility after undergoing surgery for a broken hip. Overall, my time there was positive, especially in comparison to my hospital stay. The staff consistently greeted me with smiles, even during the challenges posed by a snowstorm that affected staffing. I appreciated the dedication of the physical and occupational therapists. They were attentive to my pain management and validated my feelings, unlike my experience in the hospital where my pain was dismissed. I would like to address a previous concern regarding housekeeping. I learned that the cleaning staff is unable to move personal items, which may affect how thoroughly cleaning is done. The staff member who handled my cleaning was professional and apologized for any inconvenience. One area for improvement would be the gym equipment, as some items could be updated to better support patient rehabilitation. I experienced some delays when requesting assistance, but I understood that emergencies might arise or that staff could be limited at times. Nonetheless, the staff worked diligently to address my needs. Having been to multiple rehabilitation facilities previously, I can appreciate the care I received at Brookwood. Overall, I would rate my experience positively and commend the team for their efforts.

S

Sarah James

My 77-year-old mother was sent from the hospital to Brookwood, Now at home she had several falls and was extremely unsteady on her feet. Not only did she thrive while in this facility, she was able to return home safely and stronger than before. My husband and I were impressed with their nursing and therapy team and how smoothly everything went.

A

Anita Phillips

Let me begin by saying Brookwood does not deserve one star!!! After 7 weeks hospitalized with pancreatitis, my husband had 100% muscle atrophy, as the result of lying in a hospital bed. He went to Brookwood for rehabilitation. THANK GOD I chose to stay there with him !! It’s truly the ONLY REASON HE IS ALIVE TODAY! One night , actually 1:30 A.M, I was coming out of the bathroom . My husband’s breathing did not sound right. I turned on a light. His eyes were rolled back in his head. I was hysterical and ran out in hall and yelled for nurse to come in. The guy came strolling in. I was telling him to do something because there was something very wrong. He literally laughed and told me to relax and said o worry to much!! He then started emptying the trash can! He said my husband would sleep good because he gave him EXTRA ANXIETY MEDICATION!! I yelled at him to get a stethoscope ! He said he’d look for one . Then he walked out! I looked in the dark hall and he was nowhere! I was SCARED TO DEATH but I knew I had to take things into my own hands because that guy did NOTHING! I couldn’t get any response from my husband so I called 911. I was crying on the phone with the operator because the doors lock at 8:00. The operator said to stay on phone with her and they would get in. Within minutes 5 paramedics ran down hall and was in his room. Within seconds they had him on gurney with oxygen and doing CPR!! Within minutes arriving at ER, my husband was put on ventilator due to respiratory failure with dangerously low oxygen levels. Had I not been there that night, he 100% would have died !!! I was telling a nurse in the hospital how I found it strange the nights we were there, I’d always hear moaning or sounds from people on that same hall until around 7:00-7:30. Then the entire hall would become silent and the hall would become silent! The nurse I spoke to in the hospital commented it makes her wonder how many die in places like that and the families have no idea . Again, had I not been there , that night would have ended differently. That 911 call is recorded . The paramedics told me I saved my husbands life! I felt so ALONE AND SO SCARED that night when that so called pathetic excuse for a nurse disappeared!!!! I don’t want anyone to ever experience this so I hope this saves you this AWFUL EXPERIENCE!!! Brookwood needs to be SHUT DOWN! I have already talked people away from this disgusting facility! It’s also not clean and so HOT, I brought fans from home. The shower was disgusting! None of this compares to the fact this place almost KILLED MY HUSBAND ! I am crying reliving this as I write this!!! A friend is a nurse practitioner and wants to get OSHA involved to have this place investigated!!!

S

Sandra Fulton

Brookwood assisted living facility on Reed Hartman highway has almost killed my mom twice since her being there. They do not properly care for their residents making sure they have basic needs met. My mother has been taken to the hospital twice from her not eating, and she has such a bad UTI she’s turned septic. I do not recommend taking your loved one to this facility.

J

John Rodriguez

When I walked into the facility. I not only heard management. Chastising a work I also heard workers Degrading each other. Who would want to put there family in this place if they can't get it together with themselves? I would never put my father in this dirty Disrespectful place.