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Lisa Kimbler

The reason I am giving this place a 3 is because of the fact my husband was covered with food 2 hours after eating lunch. He had a scratch from his ear down to his cheek. They didn't treat it or attempted to clean it. I still regret not taking a picture of it. He smelled like he had sweated for a few days and he was soaked with urine in his adult pull-up. Keep in mind that this was our first visit. He is in the right place but with the wrong care. I got a call after 2 or 3 days later that, I he was dying and that he had an hour to 24 hrs to live. I broke down and called my relatives and close friends and also my minister. Then I got a call from ER saying that he didn't have any signs of dying. They said he had a slight fever and very high sodium. The Dr's also said the reason he was sent to the hospital was for his kidneys. The communication was terrible and misleading. As soon as I can I am moving him back to KY. I pray that everything's better on my next trip there. BTW I didn't get a vote for sending him there.

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Christine Wright

This place should be your last resort for your loved ones. The staff is not friendly or professional and does not seem to care about the residents. The aides lack the ability to even pretend they enjoy their jobs. They always had a blank look on their face and seemed to be bothered if you asked them a question about anything. One aide told my niece whose mom was there that she wouldn't leave her dog there. That statement caused my niece to have nightmares. She eventually moved her mom out. The building is not clean and reeked of urine. Oh, they try to cover the smell by sitting a ton of air fresheners around throughout the facility. So you can bet they were not mopping the floors or cleaning the place. The residents are left alone for long periods of time wondering around unattended. The meals that were served to the residents were crap. All in all, this facility is not a good one.

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Kiisha Anderson

This place is HORRIBLE!! They absolutely DO NOT CARE at the facility! Staff neglect the residents. I go to visit my Aunt they never know where she is . Once I find her(after searching different wings which is where she was on the north I stead of her side south) Clothes missing. Always in something that do not belong to her. My aunt never has on any of her skin care such as lotion. Which is why her skin is cracking and creating skin tears and such. They don't call to report her falls . Her shoes has disappeared 3 different pair. I am having this place investigated by the OIG I also encourage anyone with a complaint to do the same. I would not recommend anyone place anyone nor anything in this building. The company should be shut down!

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Melissa Middendorf

My brother was at Burlington House for about six weeks. He fell often and broke his hip. He always had bruises and scabs everywhere. The final fall killed him.I did not receive one condolence call after he died. This place is a snake pit . I do want to make a positive shout out to Sarah and Aramis who were always kind. Often I would go to the service desk to ask a question and they wouldn’t even look up from the computer screen. The nurse on South and the tall African young man were exceptions to this. They were helpful. I would never recommend Burlington House.

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Myra Smith

I was optimistic about this place because of the reviews but I was disappointed. The smell at times could be quite strong. There needs to be more interactions with the staff and residents. Everytime I came to visit, everyone was always sitting, looking overmedicated, drooling. I guess all the residents come and go as they please in each others rooms, which isn't a problem until the pictures we left came up missing. I had my loved one transferred to another facility and he only came with his radio and the clothes on his back. No one seems to know where his stuff is. The caseworker is pleasant and seems to enjoy her job. However she must be overworked because she rarely returns calls and follows up with things she has said she was going to do. My loved one often complained about the vulgar talk that the staff would engage in, with residents within earshot. I'm glad we got out of there.