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Black Goddess

If I could rate a 0 I would this place is the list egregious place I’ve ever experienced. Lazy workers, cleanliness is not up to par. They treat residents poorly I wouldn’t put my name worse enemy in this place. This place needs to be reported to highest authority and shut down

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Michelle Clarke

⭐ 1-Star Review – Clovernook Health Care & Rehabilitation Center My father lasted only one night at Clovernook before I arranged his transfer. The photos on the website are a complete misrepresentation of the actual facility — particularly the second floor, where he was placed. The conditions in that wing were unacceptable. The environment felt neglected, unwelcoming, and far below the standard of care expected for elderly residents. I was horrified that this was where my father was placed and reluctantly left him there overnight only because discharge and transport couldn’t happen the same day. When I raised my concerns, admissions claimed the website photos reflect only the first floor and explained that private rooms exist but were “not available at the moment.” That explanation doesn’t excuse the lack of transparency. I also questioned why an 84-year-old was placed with a roommate in his 50s — a completely inappropriate pairing for a vulnerable senior recovering from surgery. Both Clovernook and Mercy Fairfield need a transparency plan in place. Families should not be misled by curated images or incomplete information when making critical care decisions. The disconnect between marketing and reality is deceiving and unacceptable. Families deserve honesty and dignity for their loved ones. Visit Clovernook in person before making any placement decisions — and Mercy Fairfield should be deeply concerned about referring patients here under these conditions.

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Heidi Overwine

The staff is always collaborative and helpful which I greatly appreciate! I am greeted with smiles each time I visit. Very friendly environment.

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Northside Queen

Receptionist so nice. She helped me get to my family's room on the 1st floor. Nurse there was great. Grandmother moved in recently. She is happy and cared for. She said food was good. Clean and outside area is wonderful!!

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Tamera Miller

I sat outside with Jeff for a long time today. The grounds are amazing! We love it. Went to his room, then Jeff went to the ice cream Social. Of course I love Jay! Roslyn helped me with some paperwork. Roslyn has been so friendly. The only issue I have is Jeff has asked several CNA 's on his unit to help him wash his legs and feet, he can't wash them by his self. He has not had 1 shower since he has been there! SINCE FEBRUARY! I have to change his sheets.