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Mistee Schubert

This place is disgusting. The smell alone will make you sick. You can hear the nurses in the hallway using foul language. I could go on but I'm keeping it brief.

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Amy Calhoun

This place is horrific! My mother was there for a day and a half and ended up at Mercy Hospital! She went there from the Cleveland Clinic for rehab and therapy. She is on oxygen, and around 230 in the morning, she called for a nurse, but half an hour went by and nobody showed up. She then was in panic mode and called my sister because she was having breathing issues. My sister had to call the front desk to tell them my mom needed help. She then called my mom back a was listening to everything. They had to call 911 because she had hypoxia and difficulty breathing. Once she arrived to the hospital thru emergency the Dr told her it's a good thing she came because she would have gone into congestive heart failure. The administrator showed up to the hospital the next day to find out what happened because she knew they screwed up big-time. Needless to say we pulled our mom out of that facility. Then I went to get her personal belongings I looked into a room the patient was laying in the floor on a mattress moaning and fussing. Then another resident was always fussing every time we walked by the room. I asked the administrator about her and she heartlessly said oh she's disruptive and people are complaining. She then said we have a lockdown room that we are going to put her in. REALLY? That is HORRIFIC and INHUMANE!! These people are not animals and shame on that facility and faculty! How in the hell do the employees feel good about themselves and sleep at night? That place smells like a sewer plant and is disgusting!!! I will be filing a complaint and if you have a family member you truly love and have a conscience you would not send them there

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Dan Derner

I was there for several weeks very dirty place. The blinds were broken in several places in my room. The air conditioner had not been cleaned in a while, the the people that were supposed to be taking care of me or not and I ended up having severe burns on my backside and ended up back at Mercy West Hospital when I had an appointment with my doctor at Mercy West to rehab center gave me a broken wheelchair that I was transported in as a result when we got to Mercy West for my appointment the wheelchair would not even operate and we had to borrow one to get to my appointment. My daughter had to drag the wheelchair into her car with the assistant of somebody at the doctors office. The temporary administrator acted like he cared, but just went through the motions. I never went back instead I went to Drake hospital to complete my rehab. What a difference.

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Aurelia Gillium

Truly love and appreciate the staff here especially with the new care team! Any concerns we have, they are addressed and resolved immediately. It’s honestly like a big family. I feel much better and can sleep at night knowing my mom is receiving the care she needs. Thank you to Tracy, Jodie, Shannon and the rest of the amazing staff that takes care of our mom like John, Marie, Harpow, Abdul, Mica, Bre, Frank, Chris, Tonya. Thank you for being so kind to our family and caring for my mom.

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Natalie Mercer

This place is the absolute worst place ever. My mom was in here in 2022 and she got the worst care. I would go in and see call lights going off and the aides just sitting in the hall on their phones. The place was filthy and I killed a roach going up the wall which means there were thousands more I'm assuming. The food was garbage and unhealthy .They would put my mom in a chair and leave her sit with the Alzheimer and dementia patients because they claimed to be short handed. No excuse to do that. One particular Nurse named Kim was so mean to my mom and my mom would call me so upset when she was on duty. I was there one day and my mom told her she couldn't breathe and she refused my mom breathing treatment and said to keep the door closed to keep the humidity out which made no sense and my mom was bed ridden so not even possible to get up and shut the door. Another nurse came on that evening and I got a call that they were taking my mom to the hospital because her oxygen was extremely low and she had COVID. One week later she died. Kim should not be a nurse anywhere. She was so rude to me and my family members every time we went and then she let my mother suffer before she died.