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Patricia Hobbs

I Love Franklin Plaza skilled nursing and rehab facility, the director and all the staff there are professional kind knowledgeable and compassionate people, they truly care for your family and loved ones. I have a brother there that's been there about 5 years and every time I ask if he wants to come home he says no, he is really comfortable there and they take really good care of him as well as all their patients. He has made Franklin Plaza his home. I also have a sister there who's been there for 2 years she is paralyzed on one side of her body and nonverbal and thanks to the love and care she received at Franklin Plaza she will be coming home in the next 2-3 weeks I also have another brother who will be admitted to Franklin Plaza within the next few days... My family and I love the services and care we receive at Franklin Plaza, it has become our family place for nursing home and rehab care. In the future should I need nursing home care or rehabilitation, Franklin Plaza is the place that I would want to be.... from the Director to housekeeping and maintenance, All have shown us nothing but love, care and compassion everyday as well as all the patients there...( I am very observant) God Bless Franklin Plaza, all of its staff and their family members. Thank You.

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Gianna Smith

DO NOT send your loved one to this facility. If I could rate this place with negative stars I would. We just removed our loved one and transferred to a different facility. The abuse and neglect from the staff is insane. The facility and staff need to be placed under review and licenses revoked.

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Pam

JUST SAD!!! A loved one was placed here and the way she was treated was just sad. While visiting my loved one they disclosed several concerns, as well as my own observations when I attempted to address them with administartion, Darryl he was very dismissive and defensive blaming my loved one for everything. Not one time did he show empathy, give us the option to write a statement or say there would be any further investigations. The concerns included having to lay in soiled diapers & bedding for several hours, sores not being cleaned & treated properly, no one responding after hitting call button or literal cries for help, rooms not being regularly cleaned, staff taking money from residents then intimidating them once it was reported, staff being overly rough with "difficult" residents. The facility itself is an older building, elevators were regularly not working with no other option for those able to do stairs. Several residents are wheelchair bound which made for long elevator wait times, created a fire hazard and just unsafe conditions. The were regularly understaffed, staff appeared hostile, annoyed and frustrated (somewhat understandably). If I could give this place zero stars I would. Like I mentioned everything was just swept to the sides until eventually we got the loved one out of there. Please don't be fooled by those bs/fluffed up ratings & reviews, this is not the place to go for anything.

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Mona Borgman

I loved it there. I received the care I needed with the utmost courtesy and professionalism! The vast majority of the aides were wonderful and treated me as if I were one of their family members but there was one who couldn’t be bothered with the resident/patient😢 I left because of that one!! Overall it is a great place to be and the kindness and compassion is truly appreciated ❤️❤️ its too bad that these healthcare workers are so under appreciated and treated so poorly by so many

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Karen A McDonald

ABSOLUTELY NOT!!! THIS PLACE IS HORRIBLE!!! I was here for nearly two months, the amount of mistreatment, neglect and disrespect I endured is completely unacceptable. I ended up with multiple infections (to the point I had to be transferred to the hospital) was made to sit in my own feces for several hours on multiple occasions, nearly robbed and just talked down to regularly.Staff would be so rough when working with me to the point of tears. There would be long wait times after pressing call buttons, some staff would actually come in the room cut the call button off/ or unplug to only return hours later. When I or family tried to discuss concerns with administration, I was always made to feel like I was incompetent, confused and delusional. My family was dismissed. My body deteriated to the point I couldn't even walk. Physical and occupational therapy started off good but then I would see them less and less, then not at all. Staff talks about the clients, client's families and even each other like dogs. I asked to be tranferred to another facility and was hit with bs road blocks. I felt so unsafe there, I had family come get me and signed myself out. There were a couple gems of staff, but I mean literally two. If you have loved ones there please check on them NOW & regularly . PLEASE, PLEASE DO NOT SEND ANYONE HERE! THEY DO NOT CARE AT ALL!!!