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Kevin Brauchi

Found my wife laying in her own excrement two mornings in a row. Her health has deteriorated so much in three days here that she has to go back to the hospital. Food is mediocre. Who gives salt packets to patients on a renal diet? This is a not do skilled nursing facility in my opinion.

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Patricia Johnson

New Albany -Optalis Health and Rehabilitation Center is a Great Facility. Brenda Garrett is a receptionist at the front desk and she was very helpful. On Labor Day Brenda gave me a tour of the facility and showed me the size of the rooms, dining area and the rehab gym. Brenda also scheduled my father to get a haircut and shave. The Nursing staff have given great care and have been so attentive to my father. They scheduled two different necessary appointments and arranged transportation for him. My father has very selective food choices and he LIKES the food. Brenda Jarrett is a very caring and kind person and she is the reason why I chose for my father to come to the New Albany - Optalis Health and Rehabilitation Center. 💗

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Proverbs 31 Purposed

The DON MELISSA OSSA is very kind and helpful!! I appreciate her willingness to help me and my loved one when the social worker put little effort in. The place is clean and not busy. My loved one is happy here

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Alicia Vivo

I am deeply appreciative of the outstanding care my 93-year-old aunt received at New Albany Gardens Health and Rehabilitation Center. From the moment she arrived, it was evident she was in capable and compassionate hands. The entire team, including the Administrator, Kacy Gilliland, demonstrated exceptional dedication, professionalism, and kindness. Their unwavering commitment ensured my aunt’s comfort throughout her stay. I highly recommend New Albany Gardens Health and Rehabilitation Center for their exceptional service and compassionate care. I will forever appreciate their unwavering support.

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Elizabeth P. Dittler Snyder

Spent about three months there after an accident. I was working on getting my walking back. The nurses, especially Laura were fine. Most of the aids were there just because they needed a job with the exception of Crystal and Sonny. They were awesome. Physical therapy was good when I got it. I loved all the therapists No therapy on weekends. So that was wasted time. Latasha, the unit manager, ran hot and cold with me. and wasn't always nice. I am old but I don't act old so I will stick up for myself and know my rights and did. There were a couple aids that actually laughed at me when I was wheeling around in the wheelchair. I did fall after I waited an hour and a half to get an aid to assist me to the bathroom. I was not allowed to barely move after that. Most nights I wet the bed waiting for an aid The food was fair but I didn't come for the food and the place was very clean. I was very depressed there and don't feel it was a friendly atmosphere. I was never allowed to use the walker by myself even with a therapist there in the room. Therefore it was extremely difficult when I got home. I spent most days just sitting in the wheelchair because I was not allowed to be in bed. I would never recommend this place. It was more of a nursing home than rehab.