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Trina Gilbert

Would give zero stars if able to. Several issues that could never seem to get resolved no matter how many times we had discussions. Very subpar care to my bedridden mother. Several trips to the hospital because of subpar care. During one of her hospital stays she came back to a personal lamp missing. No one seemed to know where it went or what happened to it. She has a lot of difficulty seeing so it was an issue to lose or break her own personal lamp she brought. She was told by therapy for over 8 months that they were getting her a custom wheelchair she desperately needed. She was given the constant runaround whenever she asked about it. She never did get her wheelchair. They confiscated her amazon order and refused to give it to her. Most of the aids with very few exceptions were rude and disrespectful to her. She is a little higher maintenance due to her mobility issues, having a colostomy bag and being on dialysis. This is why she is in a skilled nursing facility. They did not give her timely care and often ended having unnecessary messes to clean up due to delayed emptying of her colostomy bag. She was made to feel as if it was her fault when these things happened. Her mental health declined drastically while there. She was taken to dialysis and just left there on numerous occasions hours after she was finished. The dialysis center connected with Wexner is amazing. This is the only good thing about her being there. Very kind, caring professionals. All they care about is the money. I got several phone calls when she first moved in about getting them paid. She was on private pay so it was a large sum all at once to pay monthly. It took some time to get things set up with the bank to allow that large sum to be paid all at once. They can certainly address the financial portion of things. If they addressed the care of the residents half as much as the money it would be great. We moved her out and she has not been back to the hospital for almost a year because she is getting so much better care. She is thriving in her new facility. This just proves what a toxic environment she was in at Wexner Heritage Village. Please think twice before you allow your loved one to be here.

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Jean Earls

My husband who has Parkinson’s was in Wexner Skilled Nursing after his stay at Mount Carmel. He made a great recovery after 2 weeks in their care. The therapy he received physical, occupational, and speech was top notch. We were both very grateful for the care he received!

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ERIC CLARK

If you read the reviews you might not ever send a loved one to Wexner Heritage. My father was there for 24 days and the care and love that was shown was amazing. Building staff are professional and laid back. You read alot about the food and it is just fine no its not 5 star dining but taste is just fine and portions are generous. Overall very happy about my choice to place Dad here for his rehab and dialysis. Thank you all very much

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Ronda Watkins

#1The option to choose ZERO(0) stars should most definitely be available!! Especially when reviewing a facility such as this!!! The fact that they are still operating and receiving any form of payment on the state or government level is complete and utter insanity!!!!! How these entities consider a below minimum, deplorable conditions, bottom of the barrel, unclean facility, along with uncouth, low vibration and extremely unprofessional employees to still receive funding is a sin and a shame! The dark energy that hovers the inside and outside of this facility alone will tell you everything you need to know before it actually manifests! I beg anyone who loves and cares about their loved ones to never, ever, ever, ever consider this facility as an option!!!! My Mom is my World! What she went through here is something I wouldn’t even want karma as payment to my worst enemy!! I myself called 911 to the facility to have her rushed to the Emergency Room after her being there about 5 days for supposed rehab.My Mom was in septic shock, in critical condition and placed in ICU. This is not ok!! Completely unacceptable and the Facility needs and will be held liable!!!!!

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Rhonda Crockett

This place is staffed with people who are under paid, over worked, and yet not enough staffing to handle the patient load. In the upstairs "SkilledNursing area on the second floor, almost all of the phones in the patient's rooms are broken, so they can't make outbound calls. The bed linen, towels, and wash clothes are cleaned " in- house", Therefore, are not sanitized; the are dingy, worn, and appear to still have blood stains and dirt on them. The blankets look as though they came from a thrift store. The rooms look like a small dorm room. The bathroom in the rooms do not have showers in them, just a sink, toilet, cabinet for toiletry storage. The T.V in the rooms, sometimes work and sometimes not, depending on what side of the building the patient is staying on. The food just so-so. As far as the patients being seen regularly by a doctor, that's a joke...the place is ran " remotely". As far as activities being planned for the patients, they may have 6 things within the whole day planned; for the most part, the T.V. is their baby- sitter