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Donna Perrine

I was a patient at Concord Village back in November & December 2025 and had an excellent experience. I had to just return to this facility at the beginning of January 2026 for 3 weeks because of another issue. My care was excellent. The staff was caring & kind, physical therapy excellent, facility is very clean. Sometimes understaffed because in this environment it is very high paced and a demanding field. Many times it is because the work ethic has changed drastically especially since the pandemic in many work fields. We need these types of nursing and rehabilitation facilities. If you don't agree try taking care of your loved ones in your own homes or theirs 24/7 and see how hard it really is. I personally had excellent care by wonderful staff.

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Cynthia Bowes

If negative stars were an option, this facility would deserve them. My father was here after major leg/foot surgery, and the care was negligent and dangerous. Medications were late or not given at all. The facility was understaffed, and doctors routinely failed to show up. He contracted C. diff while in their care. His PICC line came out, and despite being ordered IV antibiotics four times a day, he waited 24 hours for a replacement. No temporary IV was placed, and he simply did not receive his antibiotics. He developed severe swelling and fluid retention consistent with congestive heart failure, and this was ignored. No follow-up, no urgency, no concern. His wound vac was ordered to be changed twice weekly. The staff failed to do it. I performed the first wound vac change myself with a nurse standing by. This place is not capable of providing basic medical care. It is unsafe, poorly run, and should not be trusted with anyone’s life. Do not send your loved ones here.

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Patrick Cunningham

The only advice I can give is sending your loved ones anywhere else but here. The workers do nothing. You call for assistance and they do not come. Multiple times they are sitting out there on there butts on their phones. I truly do not know how this place is still open. We made plans to remove our loved one asap after a short stay.

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Otf Kyre

TERRIBLE place! It doesn't deserve any stars! My grandfather is in this place for rehab and the therapy department is great. Nursing SUCK! Aides are lazy and the nurses don't care. My grandfather has been there 10 days and just got a shower today after my sister had to go in there. He can't walk and need assistance standing. We've tried to reach the DON and her mailbox has been full since last Thursday. Aides sitting in the hallway on their phones the nurses at the station on their phones. Meanwhile a patient is in the hallway asking me to help him with his oxygen tank because it fell and the cannula tubing snapped. I told his nurse sitting at the station on her phone and she said "ok thanks maybe the aide will get him one." Throw the entire staff away and start over.

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R R

Awful care. Some staff are friendly, others are as cold as ice. Meds are never in time, they don't pay attention to your needs or paperwork. Often meals are wrong or even missed. They don't care and you have to wait until next meal time. Unless you order whatever the default dish is, and hope it's something you can eat. Therapy is limited. Your left for up to 12 hours alone. Better off getting care at home. They allow dogs to visit, but not a cat. Why? A dog is on a leash and can walk about. A cat is in a carrier the whole time. Kitchen staff is rude on phone. Don't even understand English right, hence your food is wrong half the time. The meals are tiny. Rehab blames other places you came from. Other places blame rehab. They always try to cover their butts all the time. Laundry goes missing, items go missing...etc