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Jen S.

I cannot say enough good things about the care my sister received here. From day one, the Social Worker, Eric, was incredibly helpful, guiding us through every step of the process and making a stressful transition so much easier. He continued throughout my sister's stay to answer questions and support us in every possible way. The nursing staff is top-notch—always attentive, professional, and genuinely caring. Questions and requests were addressed promptly by Ken, Shayla, Dawn and Miranda and their team. A special shout-out to the Physical Therapists, Bob and Melissa, whose patience and expertise helped my sister make amazing progress. I can't believe how fast she has recovered! The facility itself is clean and comfortable, and the PT equipment didn't look over used, which gave our family great peace of mind. We toured several facilities before choosing this one, many of them much closer to home, but this one stood out as the best, and we were not disappointed.

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Tasha B

It's been almost 30 days since my arrival to Gem City Nursing and Rehab. Inspite of that long ride, I can honestly say that coming here was the BEST decision! I came from a facility full of pettiness, chaos, and drama. Nobody wanted to work together. They talked about each other and the residents. The department heads NEVER got involved unless state was in the building! I was there for 8 years. I believe everything happens for a reason! I prayed for an open door and God answered my prayers! I'm expecting great things to happen for me here at Gem City! From the DON down to housekeeping, THANK YOU FOR WELCOMING ME TO MY NEW HOME ❤️

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Taylor Potts

We love partnering with the team at Gem City! Their staff is always welcoming, communicative, and genuinely invested in resident care. The ancillary services they offer are such a benefit, not only to the residents, but to everyone supporting them. It’s always a pleasure working with a facility so committed to whole-person care!

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Scott Woods-Seeley

This is my second time in this facility, so I really like the staff. The sides are really nice and the Administrators are really welcoming, especially the hard working Social Director, Eric Doan. He is very down to earth and holds my feelings and opinions close to heart. I know he does things out of the best of intentions. Some of the Nurses are just as driven and have been there for me when I've needed it. I'm also very grateful for the Physical and Occupational Therapy personnel for helping me out to regain my strength and with my pain.

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Lara Davis

I came to Gem City in October of 2021, during the first break in COVID. I'd had a terrible experience at another facility and was quite shook up. I'd almost died at the other place and couldn't wait to leave there. Two months later, on Christmas Eve, Gem City's Director of Nursing, Ken Chapman, was leaving his family 'Christmas celebration to come and put a picline for antibiotics in my arm to save my life from a nasty sepsis infection. It took me five months to fully recover from that sepsis infection. I care about the people that care for me and I tend to think Gem City has some pretty outstanding Nurses and Aides as well as Administrative and Therapy and the Social Director and other ancillary staff. The building was completely flooded in December of 2022 from burst water wipes due to freezing temperatures. Gem City has since undergone a complete restoration from the top on down. It's new and improved meets old and familiar all in one. My loyalty is strong at this place. It's going to sound very cliched, but I found a real treasure of the heart at Gem City.