S

Stacy Cason

If you put your loved one here just know all the blankets socks clothes wedding rings personal items will undoubtedly come up missing. Everyone wears others clothes and nothing comes back from the laundry!!! I don't care if items are marked with your loved ones name. Everything comes up missing! It smells so bad inside this place!

C

Craig Boggs

I recently had the opportunity to visit Wood Glen Alzheimer’s Nursing Home where my grandfather resided. I broke up the 3-star rating into two sections (facility and personnel). The facility has its pros and cons, leading me to give it a 1.5-star rating. Firstly, the front of the building feels quite small, and there isn’t much room for visitors to sit comfortably, which can be inconvenient. The wing my grandfather was placed in is exclusively for male residents, but unfortunately, it had a persistent odor that was quite unpleasant, reminiscent of urine and waste. This made the overall experience less than ideal. There is a sitting room where the men can watch TV, which is a nice touch. I noticed there was a courtyard area, although i didn’t go out there, it did seem it was utilized for outdoor activities. It great that residents can enjoy more time outside in a pleasant environment. As for my grandfather’s room, it’s a shared space with two beds and two nightstands. The setup is very minimal, which may not be suitable for everyone, especially those who appreciate a more personalized living space. Overall, the facility has an old nursing home vibe, lacking natural light and freshness. I cannot express enough gratitude for the exceptional care and support my family received from the nurses and administration at Wood Glen Alzheimer’s Nursing Home during my grandfather's stay there that is this portion I rate it at a 5-star. The intake meeting was attended by the Head Nurse, Head Dietitian, Head Therapist, and Head Financial Officer, all of whom were incredibly receptive to our questions and concerns. Their willingness to listen and provide detailed information made a world of difference for our family. During our visits, particularly at lunchtime, the nursing staff in my grandfather's wing demonstrated remarkable dedication and professionalism. It was clear that things were hectic, but they managed to provide excellent care to all the men in the unit. I noticed that despite the apparent busyness, the nurses were attentive and made sure we felt comfortable during our visits. While I only saw four nurses during our time there, it was evident that they were working tirelessly to meet the needs of the residents. I suspect the wing may be understaffed, as the nurses were consistently on the move, ensuring everything was handled efficiently. Their hard work did not go unnoticed, and I truly appreciate their commitment. One standout member of the team was Mindy, the Head Facility Nurse. After my visits, she graciously provided me with her personal number, encouraging me to reach out anytime with questions. Her follow-up after my grandfather’s passing demonstrated her genuine care; she checked in on me and my family to see how I was doing, which meant a lot during such a difficult time. Mindy's exceptional support and dedication were the primary reasons for my high rating. She exemplifies the compassionate and professional care that Wood Glen strives to provide. I wholeheartedly recommend this facility for anyone seeking quality care for their loved ones. Thank you to the entire team at Wood Glen for your outstanding service! In conclusion, while Wood Glen has some basic amenities and an amazing caring staff, improvements in cleanliness, space, and overall atmosphere would greatly enhance the experience for both residents and their families.

A

Aimee Marshall

Wood Glen cared for my mother in the last 6 months of her life. The care of my mother had was exceptional and especially in her transition into death. My mother was always clean and very happy when we visited. The staff was amazing to my mother even the administration. They treated her more like family than a patient. I have nothing put wonderful things to say about all of them especially Shay her night nurse.

K

Karrie Caldwell

Unfortunately I placed my Grandfather and Grandmother in this facility as it was recommended to me. He was placed there from another facility the day before or of Covid lock down so I could not see the facility, had I seen it before hand he would not have been placed here. But it was VA connected so the VA would help with the cost. The VA really needs to re-evaluate who they contract with! This is not the place you want to entrust your loved one, nor is it a place fit for 4 war veteran or a 1 day veteran. Our veterans and elderly deserve so much more! Especially those who cannot advocate for themselves. The building itself is horribly taken care of, the paint colors are depressing, the furniture is the worst I've seen in a facility. They are under staffed and most of the staff should not be in this type of job. And the horrible staff does start at the top. No communication, they do not know how to speak properly to residents or family. My Grandfather fell too many times to count and I am pretty sure one time was not a fall and I asked it to be investigated conveniently no one seen anything and no one would respond and then the director at the time left. My Grandmother was left in the bed all the time with the exception of going to Dialysis and wasn't being bathed properly. Their clothes and property disappeared jewelry stolen. Please do thorough research before placing your loved ones in their care.

K

Karen Franklin

It did smell when we were there. I have had my mom in several places before and never experienced the smell. As, I believe they need to invest in an air filtration system of some kind. The smell can be a complete turn off. The staff was exceptional and I have been around bad STNAs. My dad is here for respite care and we will take great note of his care while there. I will leave a comment once we pick him up. The stars are for the smell.. I would not bring my dad back to this facility. He worked hard his whole life and deserves better.