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chelsea Holloway

If I could give this place a negative star I would. The experience that we have had is nothing but problems. So much lack of communication with patients family. I have a critically ill grandmother just released. She is in afib, liver cirrhosis and stage four kidney failure, and on dialysis.. This woman has lost about 90 lbs in a period of six months. She is no longer able to walk, use the restroom independently , can hardly talk she is so weak and incontinent. We were told last Wednesday that we had two days to get her out because the insurance will no longer pay for her. Stay there. She lives by herself with very little family And no one to stay with her on a 24 hour basis which she clearly needs due to her mobility. I know the insurance Is not the facilities fault that that happened however we did get a denial letter in the mail a few days post discharge explaining why the insurance will no longer Pay for her stay the entire letter stated that she was able to walk independently with minimal help. She was able to bathe herself and perform basic tasks. That is an absolute bold face lie. Not sure why they would say that to the insurance and give them that impression. Now the first night home she fell and was covered in bodily fluids. And the family is struggling to quickly get her the resources that she needs. I am truly DISGUSTED.

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Tara

I have had 2 experiences with Dayspring and they were night and day. I guess when they say you never leave a review for a good experience but you’ll remember for a bad one is true. My aunt has stayed in this place two times now, once about a year and a half ago and now more recently. The first stay she had was honestly amazing once on the second unit, everyone was attentive, everyone had great attitudes, the nurses my aunt had were great they knew every answer with the snap of their fingers (not expected but appreciated). Which brings me straight into my problem, thanks to the unprofessionalism in the hallways I have experienced this time on the other side I know all of the “drama” who is involved, who isn’t liked, who is extra liked by certain people because of who it is. I hear it all. The biggest problem with that is instead of helping any of the patients, they’re in the hallway, or in the room bathrooms, talking. The nurses are all very rude over here apart from maybe 1 or 2, but they’re still somehow a lot less rude than the stnas. The nice stnas are left upset in the hallways due to the other workers attitudes . I know far too much “gossip” through the place just from sitting on the couches briefly. Nice place, my aunt was very comfortable physically when she wasn’t waiting on someone to answer her. And therapy was great! The only professional bunch in the place. In my opinion looking in, as someone who has given money to this place before. Dayspring needs to focus on professionalism which I know is a problem that runs deep since I’ve heard 10+ conversations from the workers, as well as treating everyone fairly and then maybe the families of your patients won’t hear all of the problems you’re having in the office through the hallways. Here is to hoping my aunt faces no more challenges, but if so we have agreed we won’t be coming back here.

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Fred Petterson

Jessica provided selfless care for my sister when I arrived. She was graciously attentive and asked if I needed anything before she left the room, I must say I was thoroughly impressed by the extraordinary care my sister received because I pulled covers back and made sure she was clean and sheets were clean and they were. My sister's room also was pleasingly nice and neat.

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Derek Buss

Dayspring is a wonderful place for getting care for a loved one. The facility is top notch, staff is friendly and knowledgeable, even the food is fantastic! Will definitely consider them when needing therapy or care for my loved one again.

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Kristen Guster

We selected Dayspring for a relative who was being discharged from the hospital. It exceeded our expectations. It was affordable and the staff treated him like family. They were very accommodating and attentive. The facility was clean and had all the amenities we needed. Our family member felt safe and comfortable.