M

Moe Hattab

During my mother's week-long stay at the facility, I witnessed extremely poor service. The staff treated the residents, many of whom are older adults who deserve a higher quality of life, with disregard and disrespect. For example, one day while I was visiting, my mother, who is blind and unable to serve herself, asked for water. I pressed the help button and waited for almost 30 minutes, but no one came to assist her. I tried pressing the button again, and still no one responded. Eventually, I went to the nursing desk to inquire whether the button was functioning. The staff member told me that the light on the dashboard was on, yet the nurse was preoccupied with texting on her phone. This experience highlighted the inadequate care provided at the facility.

P

Patricia Hrouda

My husband was in the Fairview Park facility because he needed less aggressive PT, came in late on on Monday evening, on Tuesday, he was left on a bedpan, in his own waste for over an hour and a half, no one came to clean him up, I DID. The aide said she forgot him. I left 2 message for the administrator Ana to call me, I have yet to hear from her. On Wednesday, when my husband had one of his bad headaches, they sent him to Fairview Hospital because they didn’t know how to help him. Stay away from this facility!!!

R

Rogene Evans

My grandmother called my cellphone at 7:13 PM in a panic because she couldn't breathe. Her oxygen tank from her afternoon dialysis appointment had run out of air (it's unknown the exact time the tank had run out of air) and when she realized she called me in a panic because her oxygen was restricted and she was suffocating, gasping for air. She yelled out in the hall but none of the nurses in the facility responded. I called 911 (paramedics) at 7:14 pm and made them aware of the situation. The paramedics were able to get in touch with the facility and had called me back at 7:22 pm and the paramedics noted the staff at O'Neill kept redirecting the call and it was hard to get in contact with them to ensure my grandmother's safety. I arrived at the facility at 7:35 pm to ensure my mother's safety, and by the time I got there my grandmother was put on the oxygen concentrator. I'm unsure how long my grandmother went without oxygen and no one provided me with a timeframe. When I arrived at O'Neill I spoke with Lisa, the LPN for the evening shift and asked her a couple questions, I also recorded the conversation I had with her for evidence. I also asked who her assigned nurse was after she arrived from dialysis because it's he duty of the nurse to ensure life threating incidents like these don't happen. Lisa informed me Megan was the name of the nurse assigned to my grandmothers room. Megan didn't do her job and put my grandmothers life at risk. Who knows when if my grandmother would have recieved help if I didn't call 911.

C

Camelia Girigan

They killed my father and they were taking all the precautions to avoid a lawsuit. I transferred my dad from a nursing home in North Olmsted to O'Neill to be easier for his wife to go for a window visit (during COVID) since she's not driving, They place him in isolation for about a week and he was ignored the whole time. A few days after they gave him a room he told me that he can't breathe and he's feeling weak. I called the staff to ask if I could bring him the nebulizer machine but I was told that they won't allow it because of COVID. My dad was getting worse so they placed him in an isolation room again without helping him, they won't even enter his room because they were afraid of COVID. I called them several times but they weren't answering the phone and one morning they called me to let me know that they had to take him to the emergency room at Fairview hospital. I went right away to see what was going on just to find him almost dead and he passed 1 hr. later from pneumonia due to their negligence. He never at any point while he was there had Covid. They only cared about their safety and this place should be closed before they kill more people. It took me awhile to write a review, I wanted to forget but I still feel the pain and guilt for transferring him to the worst nursing home and irresponsible staff. IF YOU CARE FOR YOUR BELOVED KEEP THEM AWAY FROM THIS PLACE. I called a few lawyers to help me close down this awful nursing home but I was told that since the COVID they changed their policies so no lawsuit will do anything against them. They are absolutely disgusting, not caring, not humans, no compassion for people in pain. My dad was a very strong man and he might still be alive if at least one of the staff members cared to call a doctor and not to lock up my dad in a room with no help. They should work in Walmart pushing shopping carts not in the health care system being in charge of other people's lives. God will take care of them the way they are taking care of other people. Why is there no zero stars option?

R

Ree * Pico's D.

O Neil Health Care, is a very Awesome place to have your loved ones. All the Staff members are Great and definitely Loving and caring place to be. For your Family members They offer Grief counseling at Different locations. This class really does help. I have been attending the class, me & My family. I really have found some closure. I can't say enough about them. I give them 10+ Star's.