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Debbie Morgan

If you or a loved one need to be in a nursing facility, you will not be disappointed at Otterbein. Christie, Brent, Kaylinn, Grace, Chris and James all feel like family after our 3 month stay at Otterbein Middletown. They were kind and patient with my husband after 3 strokes and spine and blood infections. The therapists were great as well. In my opinion, all nursing homes and skilled care facilities are understaffed and underpaid. The aids at Otterbein really do it all. In addition to patient care, they do the cooking, cleaning and laundry. Seems like they hired more than their fair share of people with a calling on their life for helping others. Lord, I ask that you cover the staff and residents with your love and keep them filled with compassion for all who enter there.

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Babs Hatfield

I had a wonderful short-term rehab stay recently. All of the nurses, therapists, and aides were very nice and seemed to enjoy their work. Meals were hit and miss menu-wise, but breakfast could always be counted on. My doctor set a stay for 2 weeks, but I did so well with OT and PT that I was able to go home after one week. I would highly recommend Otterbein Middletown for short term stays.

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Brenda Oliver

House 102 This place is so beautiful and have some caring staff and therapist BUT, what we have experienced with some staff is horrible. We have talked with administration just to walk in the next day to have the staff talking loudly enough just so we hear " No one is going to tell me I'm not doing my job" . Our family member was told by night shift to just soil on yourself, we'll come in and clean up in bit. Everytime he uses the call light, it take 30-40 minutes to get a response. Staff keep making excuses they are short staffed. I'm sorry but that's not our fault, and if you can't give the care the patients need then don't take new residents. Thats a management problem not a patient problem. Today we put on the call light, a nurse came in, He stated I need to go to the bathroom, she said I'll be right back, ( there right back is 30 minutes or more) he said I got to go now! which she then responded I told you I'll be right back, then asked him When are you leaving? Really!! this is how you treat and talk to your elders and residents? like I said before this place is so beautiful, and therapy has been great but I can't say that for the majority of the staff, at one point one of the best nurses stated, Most are just here for a pay check and don't care. It shows! I was actually excited about my family coming to Otterbein because its close and beautiful, but we were so disappointed. Is everyplace perfect? No, but to show such disrespect and lack of concern for the patients is just not right. Thankfully, we have been there every day to combat most of the issues, seems when we left is when all this occurs. Just sad. I'm updating my post as I just had conversations with management concerning the issues we faced. I'm thankful they listened to our concerns and I truly feel we were heard and that a review will be done. Thank you for taking the time to hear our concerns.

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chasity Maloney

Otterbein is such a warm and welcoming community! The staff go above and beyond to make everyone feel cared for and supported, and you can truly see the difference it makes in the lives of residents and their families. The small house model creates such a homelike environment—it’s not just about care, it’s about connection, dignity, and quality of life.

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Angela Addington

My family member was only here for 4 hours and it was a pure nightmare. They were not ready to accept her as a patient - the room was torn apart and cleaning supplies were all over. Soiled linens were on the floor and it took me four hours to have them removed. Call buttons for assistance went unanswered for 30 - 45 minutes and there was often no staff in the building as they were running between buildings to cover the patients. Dinner was a cold cup of soup. Medications were lacking and not given on time. We were told it would take up to 2 days to get medications and pain medications upon arrival at the facility and if we wanted them given we needed to provide them. Was also told they could not get a medic unit for 48 hours to transport patient out of facility when she couldn't breathe from a panic attack which ensued when they nearly dropped her out of bed multiple times. Staff came from an agency and was temporary as they are short staffed. Nursing director just made phone calls and there was no follow up or follow through. The overall appearance was cluttered, dirty and not well kept at all. I wouldn't put anyone here for a proper rehab following surgery. Glad our nightmare only lasted 4 hours.