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Tere Johnson

Another Five-Star Review for Countryside Manor – Fremont, Ohio I just returned from visiting Countryside Manor from June 9th through June 13th, and I’m filled with so much gratitude. This was my first time seeing the facility in person since my son was transferred there on Mother’s Day—and let me say, it was everything I hoped for and more. The care they’ve provided my son has been outstanding, and seeing it for myself brought me so much peace. The facility is clean, organized, and filled with kind-hearted people. From the moment I walked in, the hospitality was warm, genuine, and comforting—just as I expected after all the communication and support I had received from afar. I want to say thank you from the bottom of my heart for the excellent care you’ve shown my son. Being so far away from home in Jacksonville, Florida, has not been easy, but knowing he’s in such capable, loving hands makes all the difference. If you’re looking for a place for your loved one—especially when distance separates you—I highly recommend Countryside Manor. God bless each of you for the work you do. Keep shining and keep up the great work. With heartfelt thanks, [A Grateful Mother from Jacksonville, FL]

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Kathryn Collins

My husband has two family members in Countryside Manor. They are very well taken care by the nurses and nurses aids. They tell me that themselves. And I appreciate that. But when a resident is being moved in an empty room. The room should be deep cleaned first. Not just swept. My husband's uncle was moved just two rooms down the hall and the new room was dirty and five minutes later another resident moved into his old room with not cleaning it at all. It was just swept. I know how to clean a nursing home because I work in one myself. If I didn't deep clean before the resident moved in, I would be in hot water. So please before a resident moves into a empty room deep clean it. It will prevent many infections for everyone especially the residents.

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Terry johnson

Five-Star Review for Countryside Manor Healthcare – Fremont, Ohio My son was transferred to Countryside Manor Healthcare on Mother’s Day, all the way from Jacksonville, Florida. It was incredibly difficult and heartbreaking for me, especially since this facility is so far from home. I was disappointed and deeply saddened that no long-term care facility in Florida was able or willing to take him due to his young age and the type of care he needs following his brain injury. Countryside Manor was the only facility that said yes. At first, I was strongly against him being moved so far away. But after speaking with Brooke, the most amazing case manager, my heart began to soften. She reassured me with such compassion and confidence that they were ready to care for him properly—and that they would do right by him. Now, three weeks later, I can honestly say: they’ve done better for him than any facility he’s been in so far. From the nursing staff to the caregivers, the difference is like night and day. Special thanks to Darlene, the Director of Nursing. Her passion and dedication shine through, and she helped me feel at peace knowing my son is in loving hands. Until I can make the trip to see him in person, the FaceTime calls they’ve allowed have meant the world to me. I’m counting the days until I can visit and give these incredible people the biggest hug. Thank you, Countryside Manor, for treating my son like family. You are a blessing, and I proudly give you a full five stars. Keep up the amazing work. With deep gratitude, [A Loving Mom from Jacksonville, FL]

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Diane Parker

Terrible place to get an answer out of. No return calls no follow up on appointments with family accept for Deb that works on 3rd floor. She is wonderful with contacting me. Upper staff can’t make good decisions afraid to make a patient upset even when family said to do it. Short staffed or can’t keep help. I’m am the guarding of my brother for his health. I make his decisions told DON Jeff is not able to make decisions by the courts. So when state came in they talked with him without my knowledge about an issue that happened with him and ended in hospital. I have told them more than once I want to be present when he talks with anyone of importance. He also wanted to change POA without my knowledge Dorothy in admin gives him phone number and address to get info. Everyone Says he has rights to this info. I said he can have it but I want to be aware before anything is given to him. He can’t read or write so I know she gives him info. He has ran over at least a dozen employees with his electric chair. Asked them several times to just take the chair. Also he kept running back and fourth into doors due to aid being late for smoke break.Doing things that is more important than a smoke. They just had all smokers sign a contract on rules for smoking well he broke the contract no punishment. So he continues to be a ass because he knows he can get away with it. Rules are put in place for a reason but rules are not followed in this place. I have tried to find corporate number no one in the place has one. Looked on internet none to be found but the Fremont number . As of today still waiting for billing Laura to call me for 3 days. DON said she will put a note to call me 2 days ago still no call.Brother has been in since Easter still not taking his Medicaid payments. I have asked about this at least 4 time their answer is I don’t understand what’s going on. Once again no answer and no resolution on any issue. Only trying to make it easier on both them and myself. I guess this place likes getting upset calls from family since they careless at a resolution on a problem. I guess I need to do a walk in to talk with someone that can make a decision. Not happy with this place at the moment.

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Jill Heberling

My grandma spent the last months of her life at a Countryside and the every time I asked her how things were, she said she really loved it. The staff were wonderful with her while we were there, and her room was always clean. After a few bad experiences she had at other nursing homes, it was nice to hear here speak so highly of this specific facility.