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D.D. Hoff

My mother spent a few weeks in this facility to recover from fall injuries. The admin staff and caregivers were all very friendly and helpful and treated my mom with empathy and respect. The facility is clean and comfortable and is in a very nice and convenient location. Additionally, their team of PT/OT’s were patient and helpful, and the social workers were exceptional in helping us with next steps and numerous options for extending her stay and helping navigate everything with mom’s insurance company. We appreciate all they have done to help our family.

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Bewitchedkittens

Our experience at Cranberry Park at Mill Run has been very positive. My mother received excellent care during her time there, and we are truly grateful for the compassion and attention shown by the staff. Cristine and Isha were especially wonderful. They treated my mother with kindness, patience, and genuine care, which made a stressful time much easier for both her and our family. It was clear they truly cared about her comfort and well-being. The facility itself offered plenty of activities to keep residents engaged, including group activities, parties, and music nights, which helped create a lively and welcoming atmosphere. The food was also pretty decent for a rehab facility—definitely better than expected. Any time we had questions or concerns, the staff was always helpful and approachable. Matthew from the admin team deserves a special mention for consistently taking the time to make sure everything was explained clearly and that we felt informed and supported. Overall, Cranberry Park at Mill Run provided a caring, supportive environment, and we appreciate everything they did for our family during my mother’s stay.

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June Taylor

I have been here for a few weeks and the facility is very clean!! They always are on top of giving me what I need when I need it. The staff has been wonderful, my personal favorite is the aide Jay. He always puts a smile on everyone’s face! :) The room is very nice and spacious and I feel very comfortable here. I go home tomorrow but if I ever need help again, this is the place I would come to.

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Becky Conway

The experience we had with Mill Run Staff was beyond poor. When my mother was sent back to the hospital, we were not notified that she was checked out of her room. When we called in, no one knew where any of her belongings were, including clothes, medicine, hygiene items, and sentimental comfort items. When we went in to the facility to try to get her things, the woman at the front desk (believe her name was Kelly) informed us that she "hadn't had a chance" to go look for anything, but was sitting reading a book at the front desk. When we asked questions, she was incredibly rude, and when we asked to follow up with a manager, she would not help saying she "couldn't find her" and refused to give us any information to follow up with this missing manager about my mother's missing items. She informed us the best she could do was "leave a message". The nurses seemed nice, we didn't really have any issues, but the admin team is very unprofessional, unkind, and very hard to work with.

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Lawerence King

I have been at mill run for 5 years. It’s helped me a lot, I had to learn how to live by myself, but luckily my wife visits 5 days a week! The PT helpers Brandon, Alec, and Amber have been so helpful with helping me gain my strength back. The food has improved a lot since I first got here. Also the housekeeping is wonderful and Tony always keeps my room and the halls clean! Everyone is very nice and welcoming and always stops by and says hi! I recommend this facility to anyone who needs help, I have been to other places and it doesn’t compare to my stay here!