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Daniel

We moved my mom from a nursing home in Dayton to ultimately have far superior care from the Johnstown Pointe staff. Our experience there and with the hospice provider was as good as we could have ever asked for during a very hard time. I would highly recommend Johnstown Pointe to anyone looking for top notch care and people to take care of your loved ones!

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Sue Kirk

My sister and I placed our sister Gail at Johnstown Pointe shortly after it opened 3 1/2 years ago and it has been a wonderful experience since day one. The facility is beautiful and immaculately kept. The staff is caring and attentive. Our expectations have been exceeded. They pay attention to each residents needs and concerns. We always get a prompt answer to any question. There are several planned activities every day and the activities staff are wonderful at getting my sister involved and out of her room. I can't say enough good things about Johnstown Pointe. We are grateful we found this amazing place for our sister after visiting over 20 other places. Sue Kirk

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Amy Hopkins

All that glitters is not gold! While this facility is beautiful and aesthetically pleasing inside and out, the experience inside is far from golden. I am the adult child of a long-term care resident who resided in this facility. There is a very high rate of staff turnover and staff that repeatedly No Calls/No Shows, which seems to create stress to the committed staff. Much of the staff are LPNs and not RNs, and there is a lot of drama amongst staff that is carried into the resident’s rooms and discussed openly with residents, creating a tense environment, and these items are just the tip of the iceberg. Residents are often lucky to get 1 cup of ice water per day and that is often after MANY repeated requests. The food quality is very inconsistent and more often than not is unappealing and unpalatable, although after repeated complaints about this issue, they often rally for a period of time and there is great improvement before things slip back to normal. Many meals are not well-balanced and food is rarely hot. The dietary staff turnover is incredibly high. One night, all that was served for dinner was a cold cut sandwich and cup of milk, and family was told there was an issue again with staffing in dietary. Requests for consistent and timely administration of medications are disregarded. Administration is contentious and difficult to work with. The rooms and furnishings are beautiful, the facility smells good, there are a few dedicated and committed staff who go above and beyond, and there are ample activities that are enjoyed by residents; however, the serious issues mentioned above far outweigh the benefits.

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Sheila Mccallister

Johnstown Pointe is an amazing very beautiful place. From the moment you step in the door to the business office, the Director of nursing the social worker and financial person, the activities, Director, and all the staff . They were all very helpful and wonderful to make you feel your loved one is in the right place. The place is very clean and bright, which makes for a wonderful atmosphere for the people. My Mother-in-law is happy there and well cared for. They communicate well with the family and we could not be more happy with this place. We feel blessed she is there and happy!

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Melinda Betts

From our first inquiry with Johnstown Pointe they were nothing but professional and caring. We felt it was the best facility for our loved one. The facility is extremely clean, well maintained and very warm and inviting. It was beautifully decorated for the Christmas holiday which brightened our loved one when arriving after spending Christmas in the hospital. The staff were very helpful, caring, supportive and informative. The aides and nurses were always attentive, engaging and friendly with our family. The physical therapist worked hard with our loved one so she could get back home quickly and safely. We would highly recommend Johnstown Pointe.