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Stacy B

Do not take your family here. I had a family member here. They do not bathe the patients on a regular basis, they deny pain medication, filthy! Most workers are just a pulse. They do not care for your loved ones. This place needs investigated.

A

Alexis Baker

This is a great facility. Every time I come in everyone is very friendly, welcoming, and helpful! The activity department is amazing and has some great activities for residents to do! Management is very active on the floor and always have an open door for anyone. 💛😊👏

A

Amber Miller

Alter care of Louisville is the best rehabilitation center In Louisville. The workers and residents are always amazing. The Work environment is friendly and very welcoming. Chelsea the administrator is kind and very knowledgeable Alyssa the activity coordinator is a very bubbly person and makes the building smile

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Mindy Lee

If you love your family member you will not take them here. Every concerning review on here has been proven true after the nightmare experience we went through. A couple of things were withholding pain meds, refusal to call for transport to see her primary doctor so it didn't interfere with THEIR billing. Lying about the transport being ready all weekend and then telling her no on day of, delaying emergency surgery care. (They claimed their PCPs could fill out the form - NOPE - it was rejected and we had to take her to the appointment ourselves to the original doctor they refused to let her see - wasting our time and in my opinion, commiting insurance fraud.) She asked for a shower on Friday, she received one when I came in to provide it on Sunday. She would not have got it had I not arrived late on Sunday - that's 3 days denying basic needs. Short staff? Not the issue they were bragging about how they were overstaffed. Nothing my family member requested was done, I had to call or show up every single time to make sure she was taken care of -- there was zero point in her stay when I had to do everything. They're supposed to take care of your family member. They don't. They can't even fax a form to the correct number when the number is ON the form itself. I suspect it was on purpose. No way is an RN that inept. They didn't even take vitals but once in her week long stay. Once I complained they retaliated by making her wait over two hours for her pain meds - they magically appeared 10 minutes after I called. They did everything to delay her care so they could continue to siphon money from her insurance. If your choice is home or this place, choose home. You're going to have to do everything anyways, and then you don't have to deal with the hassles they cause! The only redeeming person was Angel, who was an angel and took care of her. Unfortunately my family member was transferred out of her section and was not a part of her care for most of her stay. If you are in Angels section you will be ok as long as she's there! She needs a raise. Altercare, YOU DO NOT DICTATE PATIENT CARE. THE PATIENT DOES. You interfered with her care and that is abhorrent. I hope your entire business is reformed because the way you're running it is TRASH. Please fix yourselves before you do more harm.

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Bill Dietz

I am recently a patient at Altercare of Louisville, Ohio. This rehab facility ranks with the best area hospitals for their therapy departments. They, in my opinion, deserve a five star rating. Respectively, William Dietz