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Rob Oberst

Review This facility is immaculately clean, pleasant and bright. The meals seem like those provided by an upscale restaurant and the staff is very friendly and cooperative, but the discharge was a mess. It would be helpful if they had better systems, processes, and procedures, for we found ourselves constantly bouncing between caring people trying to figure out how to care for our family member, who was there for 15 days. A mini-EPIC system designed for SNFs would be helpful. Perhaps a folder for the family of a new patient with that type of information would be useful too. We called several times when no one answered the phone. A phone system that took and switched calls and took messages, when not tended by the friendly receptionist would help. These are inexpensive these days. Both of these improvements would more than pay for themselves by increasing business. The discharge planner was very friendly and knowledgeable and a nice person, but little in the process worked. • The necessary equipment we needed to care for our disabled loved one did not arrive for 3 days, coming from Kentucky rather than a local supplier. By that time we had acquired it elsewhere. • The prescriptions for drugs did not arrive for 3 days and they were sent to the wrong location. • We never heard from occupational therapy as to how our family member was doing or what he needed. o We never heard from the Transitional Care company who was going to provide private care physical therapy and occupational therapy. • At the last minute, we needed to figure out how to get our crippled patient home with an ambulance, which we knew nothing about. All of this was during New Year's week so it is understandable that we might have had some problems, but we really had to scramble and struggled to care for him, all of which risked his return to the hospital with a broken hip and a heart attack.

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Delia

My husband just spent 3 weeks at Advanced Care after fracturing his ribs and spine from a fall. Seriously the loveliest people I’ve ever met. Never in a hurry and responsive to all his needs. My husband never once said “I want to go home.” Thank you to all the staff💕

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Janet Austen

I spent 15 days recovering from ankle surgery at AHC and from the first night till the last, the care I received from all staff members was exemplary. PT and OT staff were excellent, Mary, John, Chris and Heather helped me gain the confidence and strength to return home alone. The nurses were all empathetic and kind. Lenora, Rose, and those whose names I can’t remember right now were excellent. I had so many wonderful and very helpful CNA’s-Loreena, Kenya, Keyla, Marilyn, and all the rest who worked on my wing during my stay. I wish I could recall everyone. A big shout out to Patrick, the AHC ambassador 😊 His enthusiasm for his work, heartfelt compliments, and his smile was appreciated every day! I also want to thank the front desk ladies for chatting with me every time I wheeled past. Thanks to the dietitian and food service folks for providing nutritious meals. Lastly, the admin staff who keep everything running smoothly from intake to discharge. Thanks, Debbie for sharing your yogurt:-) and making sure everything was all set for me to return home safely. I wish you all a blessed holiday season!

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K La

Great experience at Advanced Care of Landerhaven! My dad was there for almost a month and the staff treated each resident with respect and care and were always very helpful. A very safe and clean environment. Iris at the front desk is always welcoming and helpful. Debbie (Discharge Nurse) did all she could to make the stay great! Aide Marilyn took great care to make sure all dad's needs were met and Aide Alex showed great compassion and care as if Dad was her own family. Patrick was always there with a smile and encouragement for us and Dad! Nurse Sharese showed great care and compassion as well as understanding. Therapists did all they could to help Dad too! Rich runs a great facility - highly recommend it for care as all patients are treated equal and with respect and dignity!

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Kathy Moore

Respectful and Friendly and Professional Staff!! The team works together for the benefit of the patient. They never exhibit that they are in a rush with your care!! If you have a question and they don't have a answer, they will find out and get back to you, and believe me they do!! They're are just a few people I'd love to give a shout out to so far...Tychelle(Ty)..Alexis.. Gabby.. Naikia..Destiny.. Letitia.. Anna Mae.. Sharee.. and Melisa(PT). Colleen (Dietary) Yulila(OT).. all of the above caretakers have made the first few days of my Rehabilitation stay here one in which I absolutely know I will and am getting the care I need to make a full recovery!! Kudos to each and everyone of you❣️