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William Shockley

Choosing a care facility for my mom was a tough decision. I toured several rehab facilities in area and The Avenue immediately stood out as the clear winner. The positive impression started with representatives like Jordan, who clearly outlined their commitment to resident care and vision for the community. I personally spent a lot of time with my mom while she was at the Avenue and the excellent service that began on day one and never wavered throughout her entire stay. The quality of care provided by the team was solid. The nurses, aides, and therapy professionals were highly skilled and genuinely compassionate.

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Citizen

My grandma was recently there after a fall at her home. The team there was beyond amazing across the board from nurses, to the assistants, activities and the management staff. The facility kept us up to date with care, doctors orders, and even helping us assure grandma had a safe discharge. They we even able to get my grandma who likes to be alone to participate in a facility event where she passed out candy to children for Halloween and she absolutely loved it. I have always been a skeptic when it comes to nursing facilities given what you see in the news and hear from people on the street, but this place put all my doubts to rest. I will recommend this place to everyone who ever asks me. Thank you so much to the Avenue staff for being so helpful and comforting throughout this experience.

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Rik Charpia

My experience with Avenue at Medina has been nothing short of excellent. From the moment we walked in, the staff made us feel welcome and reassured. The nurses, aides, and therapy team are all incredibly kind, attentive, and professional. They take the time to really get to know each resident and treat them like family. The facility itself is clean, comfortable, and well-maintained, with a warm and friendly atmosphere. The rehab services are top-notch—my family member made amazing progress thanks to the skilled and patient therapists. Meals are nutritious and nicely prepared, and there are always engaging activities to keep everyone involved and social. What stands out most is the genuine compassion the staff shows every single day. It gives us such peace of mind knowing our loved one is in such caring hands. I would highly recommend Avenue at Medina to anyone looking for quality care in a supportive and positive environment.

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Karan Ankney

I toured 8 rehab facilities in Wadsworth, Medina, Green, Copley, and Strongsville for my mother in law. This facility wins hands down. From the moment I sat down to discuss their facility with Jordan until my mother in law was released, we received amazing customer service and awesome care. I can’t say anything negative about this facility!!!!! I hope my review helps you decide to at least go tour the facility- you won’t regret it!!

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Rachelle Clutter

My father was here for about 2 months for rehab after falling at home. This is the 3rd time in 5 years one of my parents has been here for rehab. This visit the service was very much improved over previous years. There were regular staff members and nurses so my dad could recognize them and get to know them. Many of the staff deserve 6 stars out of 5, truly amazing souls who work there. They showed Dad respect and were patient with him. The response time to the call light was decent. The nurse manager and social director listened to us and heard our needs. Dad said he was very happy with the service. Doctor Andrew has the best bedside manner I have ever seen in a doctor anywhere and he truly is a gem. The 4 out of 5 stars is communication could be improved a little bit with items such as billing, insurance, discharge, medication changes. But anytime I questioned anything I did get an immediate response from staff. We were uncertain about choosing The Avenue but we are happy we did.