O'NEILL HEALTHCARE MIDDLEBURG HEIGHTS is a Medicare-certified nursing home located in MIDDLEBURG HEIGHTS, OH. CMS overall rating: 5 out of 5 stars. Google rating: 3.5 out of 5 from 89 reviews. Accepts both Medicare and Medicaid.
Medicare Certified
Medicaid Certified
Ownership: For profit - Limited Liability company
Contact this nursing home directly for detailed information about their services, care philosophy, and team.
This nursing home is located in Cuyahoga County and serves residents in the OH area.
Service availability may vary by location. Contact this facility directly to confirm service availability in your specific location.
Comparison to industry benchmarks for nursing homes
✓ Above average
✓ Above average
⚠ Below average
O'NEILL HEALTHCARE
Part of a multi-facility healthcare organization
⚠ Below average (higher is better)
✓ Above average (higher is better)
⚠ Above average (lower is better)
⚠ Above average (lower is better)
Absolutely terrible facility. My grandfather had to call 911 himself while having a heart attack because he was ignored multiple times by his CNA. If I could give negative stars I would.
The staff was caring and kind..they were very professional. Therapy staff was great to work with and assisted me in meeting my goals. Would highly recommend this facility
My mother spent a short time at the facility, but the care was outstanding from start to finish. Every staff member was incredibly kind and caring, from the front desk to the nurses and aides.
If I could give 0 stars I would. I wouldn’t send a soul I love to live here even just for therapy. A lot of the staff are terrible people ESPECIALLY management. The way they talk to their staff is unacceptable and seems there is a lot of division in the job which affects the care for residents. Amanda (Administrator) does not know how to talk to staff or run the building, she is extremely rude and should work on how she speaks to her staff, Jennifer (DON) yells at staff but picks and chooses. I’ve witnessed staff yell and curse each other out including telling management what they will or won’t do. They both provide unfair treatment and should honestly undergo an investigation. I have been very observant of this building during each visit and overall the energy is negative and they do not really care. It is more drama amongst staff that they forget they are here to care for those who no longer can care for themselves. Get rid of the whole management from the kitchen to the floor bring in a new team who is not afraid to do their job and actually care. DO NOT SEND YOUR LOVED ONE HERE! If they are transferred in from the hospital TAKE THEM OUT IMMEDIATELY.
This place was nice when my mother was in long term care. But with 3 yrs the place turned into a circus. The nurses and most of the aides were nice, patient, and provided good care but never enough staff. Mom had to wait for 2hrs to have her diaper changed. Many shower days were skipped because there were not enough aides. Once she had called an aide. Mom's voice was hoarse. Aide said she couldn't understand her and walked away. Another aide refused to bring her a breakfast tray because mom signed up for breakfast with the activity people. But she was too sick to go. I reported these incidents to the nursing director but nothing came of it. And so many billing errors. I just received a bill for two dates for transportation for May. Mom passed away in April. Did they dig her up and take her to a Dr appointment? This place has turned into a dump. No nursing home is perfect but this is unacceptable.
Reviews from Google Places for O'NEILL HEALTHCARE MIDDLEBURG HEIGHTS. These are real experiences shared by families and patients.
Contact during business hours for non-urgent inquiries
This nursing home is Medicare certified. Most skilled nursing services are covered by Medicare Part A.
For medical emergencies, call 911 first. Then contact the provider for coordination of care.