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Helen Shirley

I just want to say thank you to everyone who helped my mom after a lengthy hospital stay. I was skeptical at first agreeing to have her in any facility because you always hear the bad stories. Well I have nothing but good things to say about the laurels of Middletown! From the moment that I met Dan when he came to see my mom at Atrium. He answered all of my questions and he told me about the building and what therapy can do for her there. Tori was waiting to greet my mom and I the first moment she arrived. She even had my mom’s favorite snacks waiting on her in the room to make her feel welcome and the room was very clean. The head nurse Lauren came by too and explained all of the paperwork and how her medicines would be delivered to the facility. The staff on her unit went above and beyond the entire time she was there. She said the food was outstanding but the portions were too much to finish and she hated that she had to waste it some days. I will forever be greatful to them for getting my mom moving even on her stubborn days!

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Kiana

This facility is a pretty decent place to go when you need care that is unable to be provided in your home. While some of the staff are completely rude, condescending and down grade you, there are a few decent and truly caring and compassionate employees here. A few of the employees who are in it to actually care for people, I wanna give a big shout out and thank you to. Thank you to Tori, Natalie, Elissa, Lauren, Bonnie, Jennifer and Nae. I feel like I am missing some, but those are a few that I have worked with and they have managed to turn what started out as a very UNPLEASANT experience, into a bearable and more PLEASANT experience. I don't know where I will end up after my surgery and hospital stay in a couple weeks but if I have to go back to a facility, I will be coming back here as long as those people (or a majority of them) are here. Edit: The only other thing I would add on a not so positive note is, they don't really follow hospital/doc orders very well and if you're sleeping...even if it's an important med (i.e. antibiotics)...at least w/me, there were 2 occasions where they didn't wake me to give me my meds

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Lowell Fultz

My wife was discharged from the hospital to the Inpatient Rehab ward at this facility. She's been through it over the last 3 years, and was really struggling both physically & cognitively. With a couple of exceptions (will address later), the staff on the Rehab Ward could not have been more caring & competent. I'm the type to spend LONG hours in a facility when she's there, it's just my non trusting nature, but two of her nurses, Carrie & Bonnie made me comfortable enough to actually "take more breaks" than I normally would. I knew she was in good hands. The nurses aides (Minty, Renee, Natalie, Belinda & Amber) were so nice & attentive. I never once came in and found her soiled or in any type of distress. With her cognitive deficiencies, that is very impressive because it doesn't take much to get her anxious when I'm not around. Sarita the Occupational Therapist, and Mark, the Physical Therapist were magnificent! My wife was very weak when she arrived after having spent almost a full month in the hospital recovering from heart issues. Sarita & Mark provided just the right balance of patience and "push" that she needed to get her participating. By the time she left the facility, she was walking on her own. That would not have happened without their ability & desire to help her get better. The administrative staff was also very helpful from the time we first contacted them to the day she came home. As mentioned earlier, on the negative side... Dr. Castellanos, the staff physician, is one of those Physicians that has a serious God complex. He has absolutely no problem "talking down" to you, and making you feel like you are imposing on him because you are concerned for a loved one's care, and asking questions. The man actually argued with me over whether or not Codeine was an Opiate! Codeine is one of the OG opiates straight from the poppy. It IS NOT a synthetic, but he insisted that it was. Hard to trust a "medical professional" who doesn't know something so basic. Overall, I was very satisfied with the facility and wouldn't hesitate to have her stay there again in the future, if God forbid she ever needed it. Thank you SO much to the staff at The Laurels for being so patient & taking such great care of my wife in a rough time.

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Shane Brown

Had a good experience. Therapy was good. I feel like I have met all of my goals and ready to return home. If I ever need therapy in the future, I will definitely be back!

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Heather Counts

My father was there for over a week for rehab services. Carrie and November were great, and he liked both of his main therapists. According to him, the night nurses were very rude and unhelpful, rarely answered his call light. Very slow at fulfilling requests for various things, and he said most of the food was awful.