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Billy Mills

When needing help I've had time taking an hour and a half for help I've had stuff stolen out of my room since I've been there last week I was there bout my birth certificate it was stolen out of my room they stole my wallet in 3 days I tore the whole room apart and couldn't find them. They put him back in my room when I went to sleep that night any place that will never be there my birth certificate. One of the nurses help me find my wallet because she brought it in cuz somebody handed it to her I said yeah go ahead she walks over to my recliner that has nothin over my recliner. She said is this it. I said yeah I already checked my recliner there's nothing on it somebody must have gave it to her before she returned it to my room. I take water to my bed when I sleep. The nurse came in to give me my medicine and woke me up I grabbed for my water to drink a little bit cuz I had to dry throat she said no you take his first I said no I have to take water before my mouth too dry She grab my arm real tight she said no take his first then she did it the second time I should have called the cops cuz they ain't allowed to do that. I could write a book about that place until you actually what went on people not getting take care of When you go visit if they give you a chance to talk to people ask them how they been traded there's a few good people but a lot of bad ones. I told one guy they have hospice coming to take care of him. that never happened.Choose before you go there. Can't use his legs is one arm don't doing no good in his right arm he drives his electric chair with his wrist. Had cancer in his bladder when he had work on his rectum. He pees in one bag they let it go too full The bag he poops in they let it go to full too. My one friend had a big big sore on her rear end she's an electric chair 2 she peed all over herself they asked her do you want to go to bed or you want to come back out here. She said come back out here instead of changing her a letter sensor for 5 more hours it's sad I can tell you much of stuff that actually happened there. Open your eyes up learn more about that place before you put a family member in there

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Pearl Barman

My father's independent apartment is great. My father was placed at the rehabilitation part of the nursing home after a stay in the hospital. If you have a disagreement with the some of people who work here they will ignore you. Then to have a nurse say that his ostomy supplies would not work, when she had no idea. He has used these for over 15 years and she wanted to argue over these. YES , I have kept every text message about this issue. Which was unacceptable. You have to be a voice for your loved ones. Things your loved ones had to use at home was NOT used there due to 1 person taking his supplies out of his room. Also just a word of advice make sure the client can put his clothes on, they can change their own depend prior to leaving so this helps with the transition of going home. This not only hurt his independence it was detrimental for his transition back home. Yes he is old and is hard to deal with most days. But for goodness sake people be professional and do your job. A new day is a start to a new day. Work on activities for your clients that live there so they have something to do beside twidle their fingers. Your aides Katelyn, Holly, and a few more were extremely wonderful. I thank them for all of there help.

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Paulette Garbutt

Alexa is fantastic. I had an issue with my washer with water flooding my kitchen. I called her and she had maintenance come over right away to fix it. I also want to commend Ray, the head of maintenance for his quick response and great attitude. Alexa's customer service skills are excellent and she's always on top of things. I highly recommend her and Ray. They are top notch. Thanks a lot for hiring exceptional people Willow Knoll.

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Jim Gilliam

I chose to use Willow Knoll as my rehab facility because I have seen their staff in action before I needed them. They are very kind to the to the residents. The facilities are clean and well-maintained. Now, as a current Part time resident, I am on the receiving end of their care. They take really good care of me. Even though the Physical therapists are tough, the end goal is to get me back out, living my life. The care I have received from everyone here has been so compassionate and thorough that it blows me away. I know that when I get back to being the guy who delivers the medicine to this facility, the nurses will get more than a drug delivery from me. They will get a hug too!

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Michael Gross

My mother recently moved into the Independent living one bedroom apts and she could not be happier. She got into the apt shortly after it had been renovated and feels like she is living in a brand new apartment. Alexa and her staff have been very responsive to her needs and she would highly recommend the apt as a safe and quiet place to live