C

Chandrea Evans

My dad has been a resident for a while,during my dad’s stay he has had some great caretakers. Sierra Jackson the activities coordinator has been a great addition to his caretakers.

T

Terry Null

I was there for 11 days. Very dissatisfied. My meds were a mess. At times not receiving the correct dosage. The med problem was not because of the nurses. It is Otterbein's 'system' or lack there of. It also depended on who was working when it came to aides. Some were not there to do their job.

R

Robin Belknap

A very nice location and place but the aides are very inattentive and had my father in his recliner from 10a til I left at 6p and not one time did a single one of them enter his room to check on him OR check to see if his brief needed changed. They didn't even come to see if he needed anything. I had to go out and ask for his dinner. They are too busy cackling and on their phones sitting at the counter or watching TV. Thank goodness our family stays vigilant because they do the minimal for him. Do not want to be ugly; but wouldn't recommend this particular location.

J

Jody Kmic

While there are many skilled nursing home facilities to choose from in the area, we knew that Otterbein in Monclova was superior to all. To the staff, the residents are more than just their patients. They treat them like family. The decision to place a loved one in a facility is difficult, however Otterbein made the transition easy and showed us how taken care of our loved one would be. To all the staff at Otterbein, we are so thankful for the first class care you provided. You have shown a kindness and sincere care for our loved one in his final days that will never be forgotten. I would highly recommend this facility to anyone looking for care for a family member. The facility is clean, inviting and administration will fight for the rights of the patients. The staff are very protective of their residents and will always do what’s in the best interest of the patient. We were especially grateful to Ashley, the facility administrator, who made sure our loved one had the best care possible! If you are looking for a place for your loved one to feel like home, Otterbein in Monclova will be the perfect fit. You will be at ease knowing they will care for your loved one as their own.

C

Cindi Berning

On behalf of myself and all of my sisters, I want to acknowledge the wonderful care my father, Darryl “Stretch” received at Otterbein prior to his transfer to Hospice of Northwest Ohio. The aides were always friendly and never seemed annoyed by letting us in and out of the facility each time we visited (which was frequent). They did a good job trying to engage our dad in getting out of his room and participating in community meals. Their routine checks on the residents, in our case, identified a medical need that we were unaware of and lead to seeking more advanced care than the facility was able to provide. We were grateful for their attentiveness and the protocols in place to guide decision making. The home cooked meals looked and smelled amazing. I just wish dad’s appetite would have allowed him to enjoy and appreciate them more. Thorough treatment plans were developed and carefully explained. Each staff member we encountered treated not just our father but also his family with dignity and respect. We feel blessed that our father experienced such quality care prior to his passing. Thank you Otterbein of Monclova for being a part of his story. May each of you know the impact you have on the lives of everyone you care for as you live out the purpose God equipped you for.