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Michael Little

Place smells horrible and very unsanitized. The residents are getting sick because of the lack of care. When we tried to improve my mom's room the director said "it was against policy" and we were forced to take away the only thing that made the building smell good. !Update! My mom's tablet was stolen last weekend by someone. We called cops and the cameras don't work in that hallway😬😬 so there was nothing we can do (the person took the tablet out of the case at night while changing and left everything but the tablet). This place is a mess😭😂

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Ashleigh Clevenger

Staff stole my mothers tablet from my MOTHER, she's dying and your staff is stealing from her..DO BETTER!

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abigail kennedy

Northcrest has the best care from the working Administrator: Hillary is a very caring and friendly, nurses: Toni,Anna,Angie,Audry,Emma and aides:Becky is so awesome we nicknamed her "The Boss" she gets you up and moving when you'd rather lay in bed.Allisia,Kendra,Vanessa, there is more just can't remember names,housekeeping: Linda she just made my day her smile and singing we were quite a duo lol. The Activity director had something going on almost all day Monday thru Friday. PT Erin and OT Sam there understanding and caring when I didn't want to move. The food menu and food was not the best. My 9week stay at this facility was the best ever. Everyone became family. Made friends. This experience will be one I won't forget. Thanks you. Abigail (Abby) Kennedy

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Tracy Evans

I would give zero stars if I could.My parents are both together in a room.My mother has been given the wrong medication twice that I know of.My dad has been found soiled and soaked in his own urine and feces for 6 plus hours on more than one occasion. The aides aren't repositioning him like they are supposed to and he had pressure sores.Yesterday he was not checked on all day until I got there at 6 something and spoke to a nurse.They claim he refused but how can he refuse if they don't go in to check on on him to begin with.I have been to the DON and the administrator multiple times.They just try to appease me instead of making sure it's changed.I am in the process of moving my parents as I find an opening elsewhere. The animals at the Humane society get better treatment than the residents at this facility. There are far more instances than I have mentioned. There are a few great employees but the majority of them are awful.

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Diane Okonski

When husband was admitted for just a week of respite, there were many unknowns and apprehensions, but the administration and staff were VERY understanding and helpful. Just walking into the facility it seemed every staff member greeted us and/or offered to help. Overhearing numerous interactions between staff from all areas with the residents, it seemed they were caring for a family member, showing them respect and gentleness and competent care. The employees we encountered all seemed to have a high level of empathy which you could sense and overhear. We had no complaints of concerns during the weeks stay and although we are hopeful that the need will not arise in the near future for an admission, we will be very comfortable to return again. This confirms that sometimes the smaller and older facilities can provide the best compassionate care. Thank you to all of the staff.