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Andrew Ross

This isn't my fist time visiting Smith's Mill. Around 3.5 years ago my grandmother was in the memory care unit for a short stay after a fall. The facility and staff in the mc unit were great back to my grandmother even though she was nonverbal due to Alzheimer's. My interactions and time at the facility were brief but they stood out because of those positive interactions. My 2nd mom who I've been taking care for the last several years is currently a resident at Smith's Mill for rehab. Unfortunately her dementia has progressed so I wasn't sure what to expect from her once she was transferred from the hospital. She's slowly perking up except for when Ashley Everson stops by her room each morning to check on her. She's much more talkative with Ashley and more like herself. That alone was enough for me to leave a review. As former fire/ems, I've seen all kinds of facilities and staff so I came in to sign paperwork and ready to ask a hundred questions. I left without asking any of them because Ashley covered everything I was going to ask and went over things I hadn't thought to ask or even thought about. It's rare to find a facility that is as nice as they appear on the outside. It's even more rare to meet someone like Ashley that genuinely cares about not just the residents but making sure the family members are informed and kept in the loop. When visiting my mom, I saw Ashley pass by the room and stopped her to ask the various units and then asked about meds because my mom said she hadn't been given any pain meds. I took that with a grain of salt because dementia. Ashley could have said she would send the nurse in to talk to me about meds but instead, she talked to the nurse and let me know when the last dose was given and how long before my mom could receive another dose. In that same visit, I was greeted by people left and right while walking to my mom's room. I brought her dinner for her birthday and she was just finishing it when Myshawn came in with dinner and wished my mom a happy birthday. She was slightly confused so he showed her the meal order with her info on it and the happy birthday at the top. Asked how her birthday was and if she enjoyed her dinner then said he had a piece of cake for her. She was all smiles during that interaction with him. Those moments where she's smiling ear to ear while in rehab are fleeting so it means a lot when that happens. I've told a number of friends that have aging family members about my experience over the years any time my mom goes to an SNF so they have options when needed or when they start the process of moving a family member who needs more care. I've since told all but a few of them about Smith's Mill and if they decide to check it out, ask for Ashley because she is not only a font of knowledge when it comes to elder care but she is genuine when it comes to caring about the residents. That and the food has looked delicious every time I've been to visit during meal time. Honestly a little envious of my mom on that front.

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Cheryl Raboin

Smith's Mill Health Center has a wonderful Therapy Department. It is because of PT and OT that I am able to walk today. When I arrived at Smith's Mill I was not only bed-bound and couldn't move my left leg, I was also depressed and felt no hope for my situation. Therapy didn't give up on me. They cared and helped me work through my limitations and fears. I also want to say that the Life Enrichment(Activities) Department have some of the most hardworking staff who plan wonderful activities. Casino night was amazing. So many activities were planned to do that I was never bored. The Nutrition (food service) Department went above and beyond to make sure that my dietary needs were met as well as preparing delicious meals. In ending, I would like to thank all of the staff at Smith's Mill.

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Craig Pepper

Our mother and stepfather have been residents in independent living at Smith's Mill for about two years. The experience has been great. The staff, including housekeeping, maintenance, dining services, activities coordinators, transportation and the business office, have been wonderful to work with. The facility is modern, attractive, clean and well maintained. The food is excellent and there are numerous activities each day in which the residents can participate. They also have multiple events and outings, and transportation is available for doctor visits, picking up prescriptions, etc. We greatly appreciate the care, attention and support the Smith's Mill Independent Living team has been providing!

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Todd Wedekind

I have been very pleased with Smith Mill's assisted living facility. My family member has done very well since moving in full time. The staff are very helpful and friendly and the facility is very well maintained. I was shocked at how much attention there is to activities for the residents. They also do a good job of planning activities for family members to attend. Providing transportation and planning for activities outside of the facility are a nice touch also. Smith Mill has helped to relieve some of the stress involved with caring for family members that need 24 hour assistance. I believe the interaction with staff and other residents have helped to improve the quality of life for my family member.

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Marla Becker

My father has been at Smith's Mill for 10 months now - he started in the skilled nursing/rehab unit where he was well cared for and grew stronger, and then he transferred to the memory care unit. I visit every day. The aides are very kind and responsive, the nursing staff is helpful and personable and they call me even for the smallest concerns, which I appreciate. The activities director knows each resident and their individual preferences, and the staff takes the time to invite my dad to all the planned activities, whether it's exercise, cooking class, art work, or scheduled outings. My dad has grown stronger and healthier since moving in, and I appreciate knowing he's safe and well cared for.