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lisa smart

We brought my future mother in law here over the summer Makalya was very helpful and informative while filling out all the paper work and getting mom settled which a little challenging to say the least with her dementia but they took it one step at a time with kindness and understanding. I also worked with Shannon with payments and when the money from the selling of mom house was gone and no more assets she helped set her up with medicade to help with her continued care. I can't express how grateful I am for the help when I had no idea what we needed to do. I am thankful for all of the kind staff members that helped take care of mom up until her last day and the comforting hugs I got when I went to get her things. We would also like to thank all the staff members that signed a sympathy card that was sent to our house after mom's passing. Thank you for all that you do for the elderly community. From: The Kemery Family

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Taylor Thompson

​Zero stars. This facility is a nightmare of neglect that has left our family fighting for my grandmother’s life. ​My grandmother was a resident here from November 7th to January 18th. We were supposed to be bringing her home today; instead, she was rushed to the ER with DKA and Sepsis and is now on a ventilator in the ICU—a direct result of this facility’s negligence. ​The care here is dangerously inadequate. For weeks, we begged them to test her for a UTI, but they refused. By the time they finally listened, she had developed multiple bacteria and severe infections. To make matters worse, communication is non-existent unless you force it. The social worker, Brandy, is incredibly rude and unhelpful, and the medical director, Dr. Jeremy Campbell, might as well be mythical. We called dozens of times, left messages, and even showed up on days he was allegedly there, yet he absolutely refused to speak with the family about my grandmother's care. ​There is no excuse for a doctor refusing to speak to a patient’s family or for a facility to ignore visible signs of infection until it is too late. They have faced lawsuits for these exact issues before, and nothing has changed. Please, do not trust this place with your elderly loved ones unless you want them seriously mistreated.

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Karli

This place is a disaster and the doctor is non-existent. My grandma was here from Nov 7 through January 18th, when she was rushed to the ER with DKA and Sepsis! During that time we showed up on Thursdays (the day the doctor is allegedly there), we've called dozens of times and left messages, asked the nurses to ask the doctor to speak with us and he refused. I genuinely don't know if he even exists. They claim his name is Jeremy Campbell but as far as I know, he's purely mythical. There is no excuse for a doctor to refuse to speak with the family about their loved one's care. This facility also refused to treat my grandma's UTI, landing her in the ER on a ventilator. They also have previous law suits (some active) for the exact same issues. This whole experience has truly been a nightmare. We were supposed to bring our grandma home today, and instead we are fighting for her life in the ICU.

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Tracy Hilleary

Awful place! Never communicated with us unless we specifically asked . Treated my grandmother awful, refused to test her urine for uti and finally did after weeks of asking and she had multiple bacteria and infections . Neglectful and rude . Brandy the social worker is very rude as well. Please do not take your elderly loved ones here unless you want them seriously mistreated . Would give 0 stars if that was an option

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John Cowgill

My friend had to find a new long term Care Center to live in. Both her daughter and I visited 21 locations across 3 counties. Honestly, none of them were a possible option for my friend. A friend of the family called and asked me to visit this facility in Newark. I called my friends daughter to ask if she would come or if we should give up. She said ok, one last place for my Mom. We travelled together to visit Arlington Care Center in Newark, OH. We were lucky to visit on a Saturday afternoon when the Admissions Manager was there to give us a tour. The visit was pleasurable and employees were all smiling. Makayla and I exchanged information to follow up in a couple of days. As my friends daughter and I got back into the car smiling we, both in agreement that Arlington Care is a place for her Mother to live. After visiting 21 different Care Centers, the 22nd place made it all worthwhile. After one year now, getting to know the core group of the employees, nurses, assistants, rehab and therapists, office employees and Social Services, I am still impressed with Arlington Care Center. It’s a wonderful place.