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Cam sr

The State needs to investigate immediately. Very concerning issues with staff Aids (not all but most) courteousness, compassion and most of all professional morals. Dietary staff was almost an hour late (10 am) with breakfast and very unsanitary. Immediately noticed how disrespectful the Aids are to the patients. Some staff were very helpful and compassionate with the patients. While others were dismissive and rude. It seems that the older staff members have gotten comfortable with treating every patient the same, which I find very concerning seeing that every patient may not have the same mental/physical ability. State needs to investigate.

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Reba Bobbie REALTOR

“Update:, things are changing from previous complaint below. I have faith that this facility can be great!.. I will continue to update as time passes. My dad is a resident at Suburban… Ive been coming in conisitently for 2/3weeks, to help my dad who needs support for this major transition: Suburban is Beautiful for the most part, spacious rooms! I had high hopes transferring my dad here. Its pretty much always clean, and never smells.. however, the nurses have the worse attitudes I’ve ever experienced. I’m rating 1 star based on the types of nurses they’ve decided to hire for these vulnerable adults in need of love and compassion: The nurses/aids I’ve encountered are some of the most non compassionate and lack of self aware ladies I’ve ever met. These are supposed to be RNs who I would expect a higher level of treatment from based on how long it took to get to their positions. I have faith the DON, can make some changes with how the staff operates with their communication styles. I will change my review when some nicer nurses are hired, or the current ones have a serious remediation course. They can be dismissive to patient, and family needs, they talk to residents badly, and I feel they’ve gotten so used to it, they don’t care anymore. The current nurses have clearly gotten too comfortable with their jobs that they forgot about compassion when dealing with impaired people who deserve respect. I also request they revamp the activities because it’s currently only been a half hour of music on 3rd floor, when there’s space to do more. People are sitting in their heads bored and uninspired. The activities on the calendar are not being done that I’ve seen. There’s just soooo much Suburban needs to do, to fix what could and should be a wonderful place, starting with the Staff! Once the staff changes, so will the residents quality of life and attitude. It seems they hire the same personality types of people who are not equipped to engage properly with residents and their mental status. I’m not going to go into my personal stories, because I believe the DON will make changes, based on me raising awareness. Now, is the time to make changes with staff. Also, there needs to be changes with visitation times. It should be 24hrs… after I leave with my dad from the hospital, a nurse shouldn’t tell me about visiting hours basically telling me to leave and I literally just left the hospital with my dad. Like I said, rude, and uncaring staff who are too comfortable. I saw the clear as day difference with Suburban staff based on the nurses I encountered at the hospital. The nurses at the hospital were kind, positive, smiling, upbeat.. Suburban nurses just seem tired and bored. They need more bubbly personalities working to bring life to this place: stop hiring the same people who could truly destroy the spirits of people: I could say way more but I’m going to allow the people in charge to make necessary corrections. Suburban is TOO BEAUTIFUL and spacious to have employees so rude and miserable. 3rd floor needs more entertainment, music, outside time to get fresh air! Activities should be readily available on all floors! Not just the first floor when some resident have mobility issues and can’t get on the elevator or walk. I pray to Father changes are made ASAP!!

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Shababy

The physical and occupational therapy is outstanding. I would not refer this place for long term care they are always understaffed and the patient rooms have roaches!!!! I took my mother out of there!!!

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Nokeya S.

Whoever wrote those reviews lied. It smelled the residents were in gowns all day. I never saw the food come. Beds were filthy. I never saw any aides doing rounds. There was someone screaming help all day. Some outlets missing covers. The residents don't have phones. Unfortunately my family member has to be here. I was so ashamed!

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Sharon Vanburen

I went to visit my friend, and I notice how neat clean and organized the facility was. The Aide was very nice and kind, my friend room was clean. There were no foul smells or odors in the hallway. This is a very well kept nursing home. And I give it a 5 Star rating, and I would like to Thank Mrs Betty Merrimen for her kindness and professionalism in helping me, when I left the facility.