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Tina Barry

This place killed my mother, stay away! They leave you unattended for hours on end, until a family member shows up then they tell you how short staffed they are. My mom’s room was dirty for 3 days before we cleaned it ourselves. Called the director and she and the head of nursing just brush you off. I could go on and on, please please don’t send a family member here EVER!

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Harry Sheeders

Mother in facilities over one year always found place to be extremely clean . All nurses and aids all helpful They take tuff job and do it very well. special thanks to Director of nursing for all help

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Marilyn Boggs

Please people whatever you do do not send anyone to this facility. When you page for a nurse, it takes you anywhere from 20 minutes to an hour to get someone to answer you. I’ve been told by aids that they have over 20 patients each. It’s a joke how they talk about. Individual care. Don’t get hooked in. They also have no regard whatsoever for your personal property, your privacy, when being bathed, or changed, or even your health. I don’t have enough room on here to tell you everything that has happened to me, but it was a horror story. I had a serious health hazard in my room that no one wanted to take care of until I threaten to call the fire department. I also had to call the front desk several times in my short stay here to ask if everyone. Was still alive because no one was answering the pages or the poor lady screaming at the top of her lungs for 45 minutes across from me. That was the day that I actually had to wait one hour before I got assistance after pushing my button. I feel bad for some of the nurses here that actually do care. And a few of the aids. Most of the aids don’t care at all as a matter of fact, they will laugh at you when you complain to them. This place will treat you like an animal. I had wounds on my legs. It took me six months to get to where they were, and they ruined them in one day by ripping my bandages off. Their so-called wound care specialist didn’t even properly bandage my leg, she put a gauze wrap around my legs without a bandage. Can you imagine what that was like when I had to have a bandage change and all that because it was sticking to the open wound. I also actually had to lay in a water soaked bed, which included the mattress laying in about a half inch of water with my butt in it because they just don’t care. When I finally called for the aid after the nurse told me they would send her in. She told me that. She was never told I was like this. It took her several towels just south of the water change all the sheeting change my robe, change everything cause it was all soaking wet with the air conditioner blowing, and I didn’t even have any covers. I could tell you worst things than that, but that’s one very bad example of my experience here I have told the Director of nursing, the assistant, Director of nursing, and I tried to get to the administrator, but I was told that her voicemail was not set up. I can’t imagine why I’m sure she doesn’t want to hear all the complaints. The answer to what they say. When you write a review like this is please contact us so we could talk about it. I have talked about it over 50 times given them more chances to try to right the wrongs and instead it seems to get worse. I would be changing nursing homes except I only have a few more days here. But I beg anyone that is going to come here too please Go somewhere else. I’ve been to a few nursing homes. Some have been great others have been very poor, but this one is in the basement and that says something for some of the ones I’ve been at. I’m sure they’re going to send me their standard answer about please contact us. Why, when I contacted you when I was here you didn’t care then.

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Timothy Arthur

This place is a joke. My mom was placed in here and received zero attention. I read another review that one of the nurses literally turned off the call light, and that appears to be the case as my mom was calling all night and nobody ever came. The only person that came in blew her off because she didn’t have her hearing aids in. My dad also had a terrible experience here years ago during hospice and we pulled him out as well. The responses from the facility that their nurses “strive to give the best care” are a farce. Do not leave your loved ones here.

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Ambrosia Wilson

As a once concerned and panicked caregiver, I understand the pressure you come under when seeking skilled nursing for your aged loved one. I trusted NV to care for my grandmother from Jan 2025-March 2025. NEVER send your family member here. Despite an extremely responsive and genuinely concerned social worker (Amanda) and Bookkeeper (Jennifer), I was shocked to experience the rudeness and ridiculousness of clinical staff (except for sweet Latoya, who is mentioned below). I witnessed personally nurses aides come in (this would happen typically evenings and weekends) and turn the call light OFF, and then not come back for several HOURS. My grandmother actually developed a BED SORE from not being turned as directed by physician, and of course, from not having her briefs changed. So she would just sit and sit in her briefs while her wound festered. The DON, Winnie, is NURSE RATCHETT herself. Winnie is rude and aloof, and needs to do something else. I personally felt treated like a child the last night I was there, simply seeking to get the scripts my grandmother needed for her out of town flight to join me in another state. She ignored me and her supervising physician, Dr. Rajesh Agarwal, is just as unprofessional, as he takes his sweet time to send anything over. Complaining to the facility administrator is a waste of time (no responses to calls or emails). The only positives were Amanda (social work), who truly cares about her clients, Jennifer (Bookkeeper) who is extremely responsive and helped me out just to keep an extra eye on my grandma. Latoya, a wonderful PCA, accompanied my grandma on her outpatient dr appts, and loved on my grandma as if she were her own. I recommend that the few good people there, Amanda, Jennifer, and Latoya, escape so that their good efforts arent brought down around the disgusting attitude of the majority. Heed my warning, and go with Light of Hearts Villa in Bedford, or Anna Maria/Kensington of Aurora, and pray they can get you in. Sending a caregiver hug!