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I cannot say enough good things about the admissions and Medicaid team at this facility. Jessica and Kimberly are truly exceptional at what they do. Navigating Medicaid and long-term care is overwhelming for families, but Jessica walked us through every step of the process with patience, professionalism, and deep knowledge. She made sure we understood what was needed, kept us updated, and handled a complicated system in a way that gave our family real peace of mind. Kimberly on the admissions side was just as incredible. She made the transition into the facility smooth and organized, and her communication was clear and compassionate from day one. Together, Jessica and Kimberly work seamlessly as a team — you can tell they have years of trust and experience behind them. Learning that they’ve been working together for 15 years is an amazing accomplishment and it shows in the way they support families. Their teamwork, dedication, and consistency make a huge difference during what can be a stressful time. We felt cared for, informed, and supported the entire way. If you have a loved one needing skilled nursing care and assistance with Medicaid, you want people like Jessica and Kimberly in your corner. Their professionalism and heart truly stand out.

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J

I had my mother transferred here from another facility that quite frankly should be shut down. It is so much better here! The staff is incredible. Special thanks to Kimberly in admissions and Jessica who is always so helpful!

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Mara Sankin

As a hospice partner, I’ve had a great experience working with Heritage Healthcare of Painesville. Their team is compassionate, responsive, and truly focused on comfort, dignity, and quality of life for their residents. Communication is strong, collaboration is seamless, and it’s clear they care deeply about both residents and families. A wonderful facility and partner in care.

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Bonnie

My brother was a resident here, NEVER again. Because of the uncaring staff and the Dr who should have retired years ago he has ended up back at the hospital with septic shock. Its from the staff leaving him to sit in is own waste for hours. The night staff would not answer his calls and when come in the morning and tell him the day people will have to clean him up they are going home soon. Horrible staff, how do you leave a human being like that. We are moving him somewhere better

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Amber Valentine

I had a care conference with a therapist and administrator, I explained that the therapy is not doing enough for my loved one. The administrator stated “if you don’t feel like enough therapy is done please seek another facility”. I was so upset and disappointed at the conduct I witnessed. I also want to add that the meals are very distasteful. I do believe admiration and more compassion towards families needs to be shown at this facility.