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Tricia Novotny

I was in this facility for about a month. I had broken both my ankles and my left elbow had a hairline fracture. This was from mid November to mid December of 2025. It's taken me a while to decide what I wanted to say about the facility and its employees. I'd have to say that for the most part it's a good facility. The office staff is very pleasant. The therapy people are kind and caring, also good at what they do. The life enrichment staff are great people and do a wonderful job! Shout out to Rhonda and...Elise, I think was her name. The nurses - most of them are great. There was one that, I felt, only pretended to be a nice person. I'd try to talk to her, she'd talk back but then give eye rolls to her co-workers. One time she tried to punish me for wanting my shower by giving it to me at 6am the next day. Yeah...I knew what you were doing, K. STNA's - they are left to basically answer all the call lights with very little nurse help. There are only 2 to 3 of them per side everyday and night covering 30 patients. (There are two sides to this facility - 30 rooms on each side) Because there are only 2 or 3 on each side they try their best but tend to get behind. Most of the STNAs try their best but there is one or two that are a little... laxed in their duties which makes it harder on the others. There were three night shift ladies that I liked there - Tiffany and Kim M. are hilarious and fun!! Miss you.two!! Jamie the head nurse on afternoon was a great help to me and a wonderful person. Also, Shout out to JuJu on first shift!! She's awesome too! The maintenance man, Bob I think, kept the facility well taken care of. He did an awesome job! And the transportation driver, Dave was helpful and kind. Hello to Carrie at the front desk!! 👋 All in all pretty good place. Needs more helpful, caring, friendly STNAs for care of patients.

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Amber Meek

PLEASE — if you have the choice, bring your loved ones elsewhere. My dad was here for over a week after open heart surgery for physical therapy & rehab and it was absolutely horrible. His (and his roommates) call lights went completely unanswered most nights — two times when he needed help standing up so he could walk to the bathroom. He ended up having to call my mom to come and clean him up and change his sheets. $300+ a night and we didn’t see a single member of staff for an entire day, twice. After he was discharged, we found out that they had not been giving him his daily medications during his stay — his PCP is now needing to adjust meds to make up for it. During one visit, we saw a man sitting alone around 2pm in his wheelchair in a hallway and he was in the same spot at 9pm when we left. They also allow residents with obvious dementia to roam around at night, walking into other resident’s rooms and yelling. Usually special care units are set up for folks with memory issues — not here. I can’t imagine what life is like here for people who don’t have advocates or can’t speak for themselves. Please do your research.

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dana rajk

My mother recently became a long term resident. The staff is absolutely amazing, from the nurses, STNA's, activities director and the therapists as well. They all interact with the patients and take great care of them. The place is clean and welcoming. The activities director and the coordinator always have so many fun activities to do. They care and keep you updated with any medical conditions or other concerns. The staff works together well, which makes the atmosphere comforting. This is truly a wonderful place for long term living residents or rehab. I'm fortunate to have my Mother there.

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Brooke Burke

Our families experience here has been nothing short of amazing. the care is top notch. The staff is very friendlly and knowledgeable the new management team Melody and Stephanie are amazing, they really took the time to really address any concerns myself or my family had. We recommend this facility for anyone who needs rehab.

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Jodi Heath

Just have to say that not all nursing facilities are the same. Forget the horror stories you hear and come tour Grand River Rehab. The rehabilitation department is phenomenal, and the staff is friendly. The building is clean, and the food is from Stouffers/Nestle. Many activities for the residents to do and the building is always celebrating or acknowledging something of importance. This month was Breast Cancer Awareness and next month is their Fall Festival. What more could you ask for. Come see for yourself.