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Lesha Jinks

My brother is there had a fall and no one notified us if it wasn’t for checking the camera wouldn’t have known no virtual taken they picked him up and placed him in bed considering he has a brace on for a broken neck had to complain when arrived for them to send out to er he has a bump and blood on head and you can here the nurse scolding him for falling he is recovering from a severe head trauma and this happened. Report report report

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Mary Walker

I needed to go to a rehab facility after a bad fall at home. I’m so happy that I chose Pleasant Lake Villa. The nurses and caregivers are great. They were kind, caring and helpful. Everyone wanted to see you regain your health and abilities, and worked as a team to make sure that happened. The food was good, nutritious and healthy. Everyone works very hard at this facility, I joked with one of the aides that she should wear a pedometer to see how many miles per shift she walked. There is a large staff of therapists and a large room for them to work with you. I can even say that the maintenance staff and housekeeping also do a really good job. Just a quick piece of advice, the “magic words” we all learned as children still work very well here. Please and thank you and learning your caregivers’ names is very important!

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Pai Stone

Pleasant Lake Villa took wonderful care of my grandma. The staff was kind, attentive, and truly made her feel comfortable. We’re very grateful for the compassion they showed her, the staff were very patient with her during her time of need.

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Tom

Was there for four years, overall the staff was excellent,however there were too many aides that didn't care about the residents, most nurses were great like Debbie, Pam, Jessica, and Mary. Miss Jackie is probably the best employee of all along with Shauntina and any residents that were under their care were truly blessed. Meals were terrible and social services were inexperienced and not quite great at dealing with people, however Kristy tried her best. ADON Jessica was on top of things and her authority was respected along with a willingness to help however she could, executive director Sharon was overworked and did the best she could with what she had to work with. Activities were fun, however repetitive and the housekeeping was top notch.

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Sharon

My mother was very pleased with the nursing staff and care. Sara RN was extremely skilled in identifying and notification to the doctor for IV care that was administered in-house. My mother received excellent therapy care and was strong enough to return to her assisted living. I cannot say enough wonderful things about the cleanliness and caregivers. Their heart is in the right place and were always kind. Thank you for a positive experience! Please share with your staff.