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Kayla Mckarron

I thought the place was wonderful, until I see all the staff outside smoking including the head nurse! This wasn’t a cigarette either, it appeared to be a marajuana vape cartridge. I was here visiting my aunt and can’t understand why 10 people need to smoke all day and I definitely do not want my aunt cared for by a nurse who is high on marajuana all day long

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Nick Holmes

Before I tell my story, I want to say I have my Wifes signed HIPAA papers, and I am the Person of contact. My sister-n-law has no say when it comes to my wife. If I could I would give this place minus 1000 stars. I have all my Wifes medical records from every place but this place. My wife was showing massive improvement under our doctor. She now shows a massive decline under these people's care please keep your loved ones away from this place. My wife was put in this place on May 20th. I called them on May 21st and told the head nurse (that is what she told me she was) that my wife was lactose intolerant and allergic to gluten. I talk to many lawyers on May 21st and 22nd. They told me to take officers of the law with me. On May 23rd I showed up with the Clark County Sheriffs. The officers decided to leave my wife in the facility. I didn't argue I went in to see my wife it was about 12:30 pm. As soon as she saw me, she asked if she could have a hug and kiss, I said of course. We sat down and most of the staff and pastor was staring at us. I got upset and started crying then I heard the staff whispering he's just looking for sympathy. I was with my wife about 3 hours when her sister walked in. Her sister hasn't seen my wife in at least 15 years. As soon as her sister saw me, she sat as far away as possible. After my sister-in-law sat down one of the nurses went over to her and started whispering in her ear. There are other things the staff did that was wrong, but I am going to jump to the end. At about 4:45 pm the staff said diner was ready, I asked what they were having cheese enchiladas even though I told them twice my wife was allergic. I told a nurse I was going out to smoke my pipe. Five minutes later the paster came out to my vehicle and said in a harsh voice what's in the pipe I picked up bag of tobacco and said tobacco. About ten minutes later I was heading back in when I noticed that same nurse that was whispering earlier to my sister-in -law out at her vehicle with her. I continued in the paster was at the first set of doors and a nurse was at the second set trying to block me. The nurse asks me where are you going, I said in to see my wife. She replied you already saw your wife and I replied and I'm going to see her more. After I walked in my wife kept saying I want to go home I want to leave this place. About 15 minutes later 2 nurses took my wife to her room and put the rest of the residents in the dining room. Then three Springfield officers came in asked my name and why I was there. I told my name told them I was there to see my wife. They ask for my ID I took them out to my vehicle gave them my ID. One the officers called it in and then told me to leave and never come back. The facility put a no trespassing against me for doing nothing wrong. I have called the facility at least 15 times and they always hang up on me. My sister-in-law called my daughter and told my daughter the nurse was just at her vehicle to see if my siter- in-law was ok with me being there. My sister-in- law has no rights in this decision. She has no rights in anything to do with my wife.

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Amber Sullivan

I previously wrote a review but decided to re-write it with facts only rather than any opinion: 1. This facility did not get the full discharged paperwork from the hospital for my mother which clearly lists my father as the main point of contact and in the complete records me as next of kin after my father. 2. My father has a signed HIPPA from my mother last year that allows him to speak on her medical behalf. HIPPA is a federal document. They are violating HIPPA law. 3. This facility is breaking the law because they are speaking with my mothers sister about her medical care, not my father or myself. As the eldest child, I would be second to make decisions if my father could not for some reason. They are calling my mothers sister to make decision. Again, this breaks the law. 4. My mothers sister has been blatantly lying to everyone and they just believe her. The hospital noted in my mothers records that my mothers sister stated that my father abused us and my mother and that's why we do not visit or come around. This is false. My father has NEVER EVER abused us and would never abuse us. I could never support someone that did. I can not believe this facility is believing the lies. She has a vendetta against my dad and she is actually breaking the law: defamation of character and slandering his name. 5. The facility is not giving my mother medical treatment that she desperately needs. If given the proper medical treatment, there is a chance she could regain her memory. I've been saying this and Harvard released research today to support this. Prior to entering this facility she was improving drastically. She offered to help my brother pack his car and offered to help my dad cook dinner in the 24 hours prior to going into the hospital. She is not doing well in this facility. 6. My dad is very passionate about the things he cares about. He may not always be respectful to other people (this facility, especially with the way they have treated him since day 1), however, he loves my mom more than anything in this world and would do anything for her. 7. When my mother was in the hospital, he spoke with case management and said he couldn't care for my mother. He meant that day since his back had just been injured. It wasn't a permanent statement and she didn't need to go to this facility. 8. I asked when my dad can visit again and the facility would not give an answer. I can not understand why they have such a strong opinion of my dad other than things that have been told to them that aren't true. My mother choose my dad to care for her. She knew she was losing her memory because we talked to her about it and she said she wanted to be home with him. She even asked my dad to go make long term plans but her memory went down hill to fast. This facility is keeping my mom from my dad and it's such an injustice. He is her husband. He has cared for her for 42 years. She's never had to work a day in her life (she only worked when she choose to) and always had anything she wanted or needed.

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Teresa Metz

My sister has been there for a little over a month , I have been there almost every day ( only missed 3 days for my own health reasons ). They are very caring , workers with the patients, they are attentive to their wants and needs as dementia patients, the patients are clean they eat well nourishing meals and plenty of it and if patient doesn't like it they find something else for them to eat . They have snack times and refreshments between meals when possible , they have pet therapy occasionally., and recreational director for these type of patients. The nursing staff in this unit is superb in what they are doing and if it wasn't for them who knows how our loved ones would be treated . I say these things because I was a nurses aide for 5 years in nursing homes back in the day and I think I am a pretty good judge of this stuff , the dining area is clean where they eat the floors are as clean as to be expected with people walking on them and wheel chairs and walkers . The female patients get their fingernails trimmed and polished and toenails taken care of , their hair is what it is ! They fix my sisters hair and within minutes she undoes what they did , if anyone knows what it is like taking care of these patients then they understand the difficulties involved . I give this part of the facility 4 stars because I understand the complexity of the situation. Teresa Metz

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Serena Schmitz

Let me tell you about Northwood! They have changed mom’s medication frequently and diet consistency without telling us. They are not compassionate with family. We had 2 care conferences in almost 4 years. They don’t consider family concerns. They never text, email or call with important information. They never reply. Linsey the memory care head nurse acts like she wants to help but never follows through with your requests. Chelsea in social services has to be the worst of the care team. Not professional and Very inconsiderate of the family and their values. They have agency staff very frequently. That is hard on the residents because they don’t get the familiar faces in their confusing world. I never knew what I would walk into on the days I visited. Lots only knows what happened the days that we couldn’t visit. Some examples ••• without socks walking around with her walker not in sight. Her feet were sooo dirty, that I don’t think mine has ever looked that way. Even walking outside barefoot. I couldn’t wash them with a wipe. I had to get staff to clean with with soap and water. Feces has been on her bed all dried up and in her reclining chair another time. Why did they not do frequent rounds to check these kind of things? Rounds to also make sure they were dressed and depends changed? Other residents were in and out of her room all the time so you tell me who’s feces was on her belongings. No one is sure. Sad really. I don’t think they change the residents as much as needed. Mom has had several UTI’s. Probably from not changing her. Ecoli was found also. That’s from not being wiped properly. Did I call the State health department? Yes, I did. After that we were sent a text message that mom had to be relocated. A text message! Really? Not good communication at all. Mostly ignored from staff. Never answered back. Chris, the nurse in memory care was force feeding mom to the point she cried. Plus, she can’t hear anything. Not personal or compassionate at all. You would think a nurse would announce a diabetic stick with insulin. Not just sticks them. They are still human. Mom didn’t want to eat because they changed her diet to puree? Why? Who wants to eat that crap. She was losing weight. We have moved her and the new facility has already been so much better! Talk about disappointment. We kept mom in the same place because change is not easy for a dementia patient. Also, the front desk will ignore you not guide you in the proper place. No one is ever willing to stop and ask if you need assistance when walking in. I just think half of them are not doing their jobs correctly, which is very sad because this is the residence home if you’re not going to work while you’re there, please leaveSteer clear of this facility if you want your loved one to be taken care of properly. Helen an aid was great with mom. The others not so much. Sad 😞